Company: ONLY is a leading international fashion brand for young women, with more than 4500 stores worldwide.
Industry: Ecommerce
Location: Global
Category: Personalized product recommendations, Customer Engagement, AI Engine- Raman
Solution used: Netcore Personalization, Customer Engagement
With over tens of thousands of products in various styles, helping customers discover products they love was a challenge.
Low user engagement on the website caused customers to leave the website without making a purchase. This resulted in high bounce rates and low conversion rates.
The unavailability of an AI-powered product recommendation engine made it difficult to curate personalized experiences for each user.
The absence of relevant personalized recommendations negatively impacted the conversion rate.
Netcore’s AI-led Customer Engagement and Personalization solution helped ‘ONLY’ by:
Automated campaigns triggered to engage with the right customer at the right time across touchpoints like – Website, Emails, Web Messages, and Web Push Notifications
To understand customers in real-time and show them personalized product recommendations based on what is most likely to be bought
AI-led personalized product recommendation widgets were deployed across the customer journey
