Messaging Channels
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Feedback
Build a customer-focussed product
with real-time feedback
Nudge users to give a high app rating with real-time feedback. Understand user pulse at key moments to keep users delighted. Ensure app ratings stay high with timely feedback.
Dynamic feedback, real-time
Contextual feedback from
right users
right users
Reduce churn by
addressing user inputs
addressing user inputs
Know the user pulse at the right time and act!
Nudge users toward a
high app rating
The best time to ask users to rate an app is after they receive that variable emotional reward. In other words, the best time to ask is when they're delighted!
Get right to the source
with open text feedback
Getting qualitative feedback from users can often be a laborious process. Deploy open text feedback nudge at different moments in the user journey to contextualize the feedback
Inform your merchandise buys
or product roadmap
If purely qualitative feedback is too open-ended, give users a few choices when asking for feedback. For instance, ask users who have come to an e-commerce shop through a marketing sale campaign on what they like about the most recent lookbook
Reduce churn by finding
friction points via NPS surveys
One way to glean actionable insight from NPS scores is to ground and contextualize them into a fixed variable, like user cohorts
Address low NPS score users
Unfortunately, some users will have a bad experience on an app, whether “warranted” or not. And that's ok! Address low NPS scorers who had a bad experience by triggering an open text feedback nudge or by giving them a discount via a message nudge
Get instant feedback on support
Avoid using the same NPS surveys across the entirety of the customer interactions and deploy a simple yes/no survey instead
Our customers love feedback!
CMOs, Growth Hackers, and PMs at customer-centric companies of every size and industry rely on Netcore
Other leading brands empowering their product experiences using Netcore
Research-backed resources to optimize your retention playbook
EBOOK
Contextual Nudges & Walkthroughs: The New App Retention Catalysts
Understand the KPIs that contextual nudges and walkthroughs impact positively
EBOOK
Nudges for Feature Adoption in 2020 – An Observational Study
A break down of Instructional and Educational Nudges
EBOOK
Top 5 Trends in App Engagement and Product Experience for 2021
This guide will give you a deeper understanding of what we mean by each of these and how they could work magic for your mobile-first brand!
Unlock unmatched customer experiences,
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