Customer Engagement Platform

Name: Netcore Customer Engagement Platform
Author: Netcore Cloud

Netcore's Customer Engagement Platform -
An Overview

Create meaningful customer connections with a modern, data-driven approach. Craft the perfect customer
engagement journey on a unified, reliable platform that integrates top digital channels.

50 Bn

Notifications/month

35 Bn

Emails/month

30 Bn

Searches/month

200 Mn

WhatsApp/month

Features of Netcore's Customer Engagement Platform

Your customers are looking for that personal touch. We're here to help you tailor every message to fit, just like a glove.

A single platform to reach customers everywhere

Deliver seamless omnichannel experiences & maintain consistent messaging across touchpoints.

Identify the ideal channels tailored to your campaign objectives or KPIs to improve your engagement campaigns.

Get data-backed insights and predictive AI capabilities to create and deploy cross-device journeys in an instant.

Build dynamic customer journeys

Use our easy drag-and-drop tool to automate workflows & boost customer engagement based on real-time data.

Automate campaigns across channels like email, SMS, push notifications, and in-app messages.

Use scheduled or time-space triggers to respond to minute behavioral changes.

Intuitive dashboards to keep a pulse on customers

Get a snapshot of user behavior and engagement trends, helping you to understand how users interact with your brand.

Track live stats for your campaigns and make real-time changes to campaigns.

Gauge relevant metrics to understand customer engagement, optimize strategies, and drive measurable ROI.

No more guesswork

Get insight-driven intelligence to truly understand your users & what they are doing to drive customer engagement.

With AI-driven insights, predict future user behaviors, helping you to anticipate needs and tailor your offerings accordingly.

Identify behaviors that lead to conversions and tailor your strategies to replicate these successful pathways.

Why choose Netcore's Customer Engagement Platform

Quick fixes or deep dives, our specialists have your back with timely, effective solutions.

Smooth Onboarding Process

Our onboarding experts will be with you at every step until the launch of your initial campaign.

Quick & Easy Integration

Link all your favorite tools with Netcore and witness instant transformations.

Exceptional
Customer Success

Our dedicated specialists are on standby to offer relevant solutions.

Continuous Support & Assistance

We prioritize your needs as our own! Get 24/7 expert support whenever you need it.

Benefits of Netcore’s Customer Engagement Platform

It's about turning every customer interaction into something truly special - at scale

Deeper, more trusted relationship with customers

Foster lasting connections by consistently meeting and exceeding customer expectations. Turn first-time buyers into lifelong patrons.

Meet your customers where they are

Ensure your brand is where your customers are, delivering exceptional experiences at every touchpoint, whether it’s on mobile, app or desktop.

Unparalleled personalization and insights for customers

Utilize deep data analytics to tailor experiences uniquely to each customer. Send personalized recommendations that resonate on an individual level.

Build strong brand loyalty

Keep your customers happy, and they'll keep coming back, telling others how great you are.

Lower customer acquisition costs with better targeting

Leverage precise targeting strategies to connect with the right audience more effectively, reducing the resources on customer acquisition

Our customers' success is our story

Witness the success stories of brands that have used our customer engagement platform in their marketing strategies.

Flower delivery brand, FlowerChimp achieves 91% higher revenue using Netcore Cloud's customer engagement platform.

Read full case study

Jack & Jones scores a fashionable 9X ROI with Netcore Cloud's customer engagement platform.

Read full case study

Crocs India, a leading footwear brand, achieves 42X ROI from Netcore Cloud's customer engagement and personalization suite.

Read full case study

Global fashion brand, ONLY achieved 14X ROI from Netcore Cloud's customer engagement and Al-led personalization suite.

Read full case study

FAQs on Customer Engagement Platform

What is a customer engagement platform? Dropdown Arrow

A customer engagement platform serves as a unified software solution designed to track, manage, and facilitate interactions with both prospects and existing customers. This platform seamlessly integrates with various customer engagement channels, such as email, direct messaging, push notifications, in-app messages and chatbots. Picture it as a centralized command center, streamlining the process of engaging with your audience across different communication channels.

What features are essential in a customer engagement platform? Dropdown Arrow

To create a comprehensive customer engagement platform, you must look out for integral features like customer data management, personalization capabilities, analytics & reporting, customer segmentation, campaign management, journey orchestration and generative AI capabilities.

Can the platform integrate with existing CRM systems? Dropdown Arrow

Yes, our customer engagement platform is easy to integrate with existing CRM systems.

What are the benefits of customer engagement? Dropdown Arrow

As a brand that focuses on customer engagement, you can unlock significant benefits like:
- Heightened customer loyalty
- Cost-effective customer retention
- Amplified brand awareness
- Enhanced revenue generation, and
- Deeper customer insights

How can customer engagement be improved? Dropdown Arrow

Enhancing customer engagement involves strategic approaches and leveraging tools. Gain insights into your audience's preferences, behaviors, and needs for effective hyper-personalization. Engage customers across multiple channels like social media, email, and live chat. Incorporate interactive elements such as polls and quizzes, delivering timely messages. Introduce gamification for enjoyable interactions and regularly measure engagement metrics for continuous improvement.

How to measure the ROI of customer engagement? Dropdown Arrow

To measure the ROI of customer engagement, track key metrics like customer retention, conversion rates, and customer lifetime value. Compare the net gain from engagement initiatives against the total investment for a clear assessment of ROI.

What are the channels for customer engagement? Dropdown Arrow

As a B2C brand looking to amplify customer engagement, you can engage with your audience through diverse channels like email, SMS, Web Push Notifications, App Push Notifications, RCS, and In-App Messages.

How does Netcore help in improving customer engagement? Dropdown Arrow

With advanced personalization, businesses tailor communication based on individual behaviors and preferences. Supporting omnichannel engagement, Netcore connects with customers through preferred channels, leveraging AI for insightful behavior analysis. It streamlines tasks, enhances efficiency, and employs predictive analytics for identifying customer behavior patterns. Netcore brings shopping experiences to messaging channels like WhatsApp and enables precise customer segmentation for targeted communication.

What is the scope of user journey orchestration in customer engagement? Dropdown Arrow

With user journey orchestration, businesses can seamlessly move from campaign conceptualization to deployment in a matter of minutes. The orchestration process involves crafting a tailored journey for each customer segment, ensuring that interactions are cohesive and relevant at every touchpoint. The drag-and-drop visual journey builder simplifies this intricate process, allowing businesses to customize customer journeys with ease.

Customer Engagement Platform

Netcore's Customer Engagement Platform -
An Overview

Features of Netcore's Customer Engagement Platform