Konga Improves the No. of Transacting customers by 33.9% with Netcore Cloud Solutions

Key Results

33.9%

Increase in Active Transacting Customers

15%

Increase in Add to Cart

13%

Increase in Cross-sell Conversations

Company: Konga

Customer Website

Industry: E-commerce

Location: Nigeria

Category: Customer Engagement

Solution Used: Full-stack customer engagement suite

Objectives:

Improve the number of active transacting customers (repeat purchases).
Craft and deliver targeted customer communications to increase conversion from email and drive sustained customer interaction.

Netcore Cloud’s Strategy:

Multiple channel engagement – Email, Web Push, App Push, Web Message.
Automated trigger communication.
Journey Orchestration with different workflows to capture customer interest.

"Netcore creatively innovates to solve customer engagement challenges. They listen to customers’ pain points and sincerely make efforts towards resolution."

Kunle Ajani, Head of Marketing

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