User onboarding is the first impression new users have of your product. The best user onboarding experience is bound to get users to come back for more.
Get your user onboarding right and you can expect higher engagement and retention going hand-in-hand. This results in happier customers and a more profitable product.
It’s not surprising that more than 50% of customers said they returned a product because they didn’t know how to utilize or navigate it.
This surprising number should serve as a wake-up call to any marketing team that has yet to develop a user onboarding process for their product, website, or app.
The good news is that the best user onboarding tools have got your back when it comes to giving a delightful experience. They are made keeping in mind the needs of customers and how to sway them with personalized experiences in the app, website or product.
The best onboarding experience will introduce customers to your product, lead them through essential features and shortcuts, and guide them through the user interface. But don’t worry: if you use the best user onboarding software, you won’t have to start from scratch.
What does User Onboarding mean?
User onboarding refers to the process of introducing and guiding new users to your product or service, ensuring they understand its value, features, and how to effectively use it.
User onboarding is all about rolling out the red carpet for new users. You want those newcomers to get the full picture – how valuable it is, the cool features it offers, and, most importantly, how to rock it like a pro. It’s all about making sure they feel comfortable and confident from the get-go.
It holds immense significance in the user’s journey. Why? Well, user onboarding is the critical phase that sets the foundation for their overall experience and greatly influences their perception of your business.
Keep this in mind: an effective user onboarding process has the power to drive up user engagement, satisfaction, and retention rates to new heights. It lays a strong groundwork that keeps users coming back for more.
So, prioritize a stellar onboarding experience, and witness the remarkable impact it can have on your business.
To improve your user onboarding process, consider the following strategies:
Start by simplifying the initial steps users need to take to get started with your product. Eliminate unnecessary complexities and focus on providing a smooth and intuitive onboarding experience. Reduce the number of required form fields, provide clear instructions, and minimize any potential friction points.
Interactive onboarding engages users and helps them understand your product better. Utilize tooltips, interactive tutorials, and in-app guidance to walk users through key features and functionalities. This hands-on approach allows users to learn by doing, increasing their confidence and reducing the learning curve.
Tailor the onboarding process to individual users based on their preferences, goals, and behavior. Use data analytics to gather insights about user behavior and create personalized onboarding flows. By delivering relevant content and addressing specific pain points, you can make users feel understood and increase their engagement.
Communication is key during the onboarding process. Clearly communicate the value proposition of your product and how it addresses users’ needs. Use concise and easy-to-understand language, avoiding jargon or technical terms that might confuse users. Regularly communicate updates, new features, and resources to keep users informed and engaged.
Incorporate progress indicators or checklists to help users visualize their progress and accomplishments during onboarding. This gives users a sense of achievement and motivates them to complete the process. Progress tracking also allows you to identify where users might be getting stuck or losing interest, enabling you to optimize those areas.
Gather Feedback and Iterate
Actively seek feedback from users during and after the onboarding process. Implement surveys, feedback forms, or user testing sessions to understand their pain points, challenges, and suggestions for improvement. Use this feedback to iterate and refine your onboarding process continuously, making it more user-centric and effective.
Ensure that users have access to comprehensive support resources, such as knowledge bases, FAQs, and tutorials, throughout the onboarding process. Offer responsive customer support channels like live chat or email to address any questions or issues users might have. Timely and helpful support contributes to a positive onboarding experience and builds trust.
Utilize analytics tools to track user behavior, engagement metrics, and conversion rates during the onboarding process. Identify areas of improvement, such as drop-off points or low engagement areas, and make data-driven decisions to optimize those areas. Regularly analyze the effectiveness of your onboarding process and make iterative improvements based on the insights gained.
By implementing these strategies, a company can significantly enhance its user onboarding process. It is important to understand that a well-designed onboarding experience holds power to reduce barriers to entry, foster user comprehension and engagement, and establish a positive and enduring relationship between users and the product or service. Embracing these principles will pave the way for a seamless journey where users feel welcomed, supported, and empowered to explore all that the offering has to offer.
Why is User Onboarding Important?
Good user onboarding can have a real impact on the lifetime value of your users. When you nail that onboarding experience and give your users a warm welcome, it sets the stage for a long and fruitful relationship.
1. User onboarding builds a strong foundation for relationships
Nailing the onboarding experience sets the stage for a fantastic customer relationship. And when users are hooked from the start, it’s a recipe for ongoing engagement and unwavering customer loyalty. It’s like a ripple effect of customer delight throughout the entire customer journey.
2. Proper onboarding establishes momentum and drives motivation
Even if you believe your product is easy to use, there will always be a period of adjustment.
Becoming familiar with a new user interface and acquiring the necessary skills to use a product effectively requires time. The purpose of onboarding is to streamline this process and keep users motivated by providing incremental successes along the way.
By dividing the onboarding process into more manageable tasks, keeping users informed of their progress, and recognizing small accomplishments, the chances of users completing all necessary onboarding steps and achieving success are greatly improved.
3. Onboarding boosts engagement, adoption, and retention
When customers have a great onboarding experience, they’re more likely to stick around and use more of your product. This is because the first impression of your product can have a big impact on how users interact with it in the long run.
So, by making sure that the initial experience is smooth and enjoyable, you can encourage users to stay engaged and explore all that your product has to offer.
Improving your onboarding process leads to higher activation rates, which in turn leads to greater product adoption, improved user retention, and increased advocacy from loyal customers. Over time, these benefits compound and can result in exponential growth for your product.
4. Providing a great onboarding experience is now an expectation
Modern users now expect a good onboarding experience.
Having a bad onboarding experience is not just a design problem but also a business problem. When users have a negative onboarding experience, they’re more likely to think that the entire product is bad rather than just the onboarding process.
Even if your brand is well-established enough to charge users before they can access your product, good user onboarding is still crucial. Nowadays, new users expect to be able to quickly and easily understand how your app works and how it can help them solve their problems.
Best practices for user onboarding process
User onboarding is a critical process that sets the stage for a positive user experience and long-term engagement with a product or service.
To ensure a smooth onboarding journey, here are some best practices to keep in mind:
The “learn by doing” approach is effective at the right time, and the right time for any mobile app is the onboarding process.
But make sure you don’t overwhelm your users. Start with small tasks that give your users an overview of how your app helps them. Build on these small actions to help them easily understand and get acquainted with them.
You must follow the same tone and visual design across your product to create an onboarding flow with the same personality as its app.
Users are quick to form judgments when they first launch your app. Take this opportunity to introduce your users to your app’s personality immediately. Put efforts into the copy and visual components of your app’s onboarding flow.
Users don’t care about your app’s features as much as you do. They only care about how your product will make their life easier.
You must understand that the users will only give the time and effort to learn your entire product once they have experienced its value first-hand.
The goal of user onboarding should be to demonstrate that value, not shine a spotlight on every detail of your product.
So don’t drag your users across screens trying to show off features.
Instead, identify the features and actions users need to be familiar with to reach their aha moment. Focus your onboarding flow around these benefits. Understand user behavior and see how you can adapt it to make product adoption easier.
Once this realization hits your users, you can later run feature discovery and product adoption campaigns.
Contextually placing nudges and walkthroughs help users navigate the app’s critical steps. Nudges guide users to the desired value without interfering with the overall users’ flow and experience throughout the onboarding journey.
Product tours in a series of tooltips work exceptionally well in walking users through the key app features and benefits and improving product engagement.
Spotlights are extremely effective in grabbing a user’s attention to introduce critical features to the app.
The right combination of nudges targeted at different user cohorts helps draft unique onboarding experiences, increase activation, and ensure a frictionless onboarding experience. Customer favorite brands like Google, Slack, Dropbox, and many more have leveraged nudges successfully across their apps to engage and retain users on Day 0 and beyond.
Every tap, swipe, and time spent on the screen gives you insight into the experience you are providing with your user onboarding flow.
With any friction that your users face, there’s a high probability that they will abandon the app.
While traditional, quantitative analytics offers us numerical data, they do not provide insight into whether the elements of your user onboarding flow are faring well or not.
Mobile app heatmaps are a visual overlay that represents the average user activity. These heatmaps include an array of colors to represent user interactions. That allows you to see what elements get the most attention and what gets ignored.
These insights help you look at the app elements from a user’s perspective. Tracking and analyzing app patterns help you come up with iterations that:
- reduce friction
- reduce time-to-value, and
- are closer to what they expect out of your app.
What is User Onboarding Platform?
A user onboarding tool is like the ultimate sidekick that guides you through the thrilling journey of starting with a new product or service. It’s a software solution packed with handy features like tutorials, walkthroughs, and prompts, giving you step-by-step instructions to conquer any confusion.
The goal? To make your life easier by helping you quickly grasp the product’s ins and outs, so you can achieve your goals hassle-free. When you have a seamless onboarding experience, it’s a game-changer, boosting your engagement and keeping you hooked, which leads to higher retention.
So, whether you’re diving into a cool app or trying out a new service, let the user onboarding tool be your secret weapon for success.
The 10 Best User Onboarding Platforms in 2023:
1. Netcore Cloud
Think of it as your very own digital tour guide for your app! This nifty tool from Netcore is designed to make the onboarding process a breeze for your users. With this tool, you can create interactive step-by-step guides that walk your users through your app’s key features.
It’s all about helping users navigate seamlessly, encouraging them to explore the high-value features of your app, and showing them exactly how to use them for the best results. Plus, it’s geared to reduce user drop-off and enhance overall user engagement.
1. Step-by-Step Guidance
With our app-walkthrough tool, you can create interactive and detailed tutorials that guide users through each step of their journey. From initial setup to advanced features, you can ensure users are equipped with the knowledge they need.
2. Tooltips and Modal Windows
We’ve got you covered with handy tooltips and modal windows that explain and highlight key elements within your app. Users will have clear instructions on what to do, enhancing their understanding and reducing any confusion.
3. Customization Options
Make the app-walkthrough experience truly yours by customizing the look and feel to match your brand identity. Choose colors, fonts, and styles that align with your app’s design, creating a cohesive and immersive user experience.
We’re all about giving you the power to create your own nudges. You can customize a nudge template by adding text, audio, video, and even animated content. It’s a DIY approach that lets you tailor your nudges to your specific needs.
4. Segmentation and Targeting
Tailor your app walkthroughs based on user segments and specific user behaviors. This allows you to deliver personalized and relevant onboarding experiences, ensuring that each user gets the guidance they need.
5. Analytics and Insights
Gain valuable insights into user behavior and the effectiveness of your app walkthroughs. Track user engagement, identify bottlenecks, and optimize the onboarding process to drive better user adoption and retention rates.
6. Easy Integration
Our app-walkthrough tool seamlessly integrates with your existing app infrastructure, making it a breeze to implement. No need for complex integrations or coding headaches – we’ve got you covered.
Pricing
Contact our sales team for personalized pricing options tailored to your specific needs. We offer flexible plans to accommodate businesses of all sizes, ensuring that you get the best value for your investment.
2. UserGuiding
UserGuiding is a powerful product adoption and user onboarding platform that enables businesses to create interactive, personalized, and seamless user experiences. With UserGuiding, organizations can easily design and implement user onboarding flows, product walkthroughs, and feature adoption campaigns without the need for coding or technical expertise. The platform offers a user-friendly interface and a range of customizable templates and widgets to guide users through their journey, ensuring a smooth and engaging experience.
Here are some key features of UserGuiding:
1. Interactive Onboarding Flows
UserGuiding allows you to design step-by-step onboarding flows that guide users through your product or service seamlessly. With its intuitive interface, you can easily create interactive tooltips, modals, and hotspots that provide contextual information and guide users toward their desired actions.
2. Customizable Design
Tailoring the onboarding experience to match your brand is a breeze with UserGuiding. You can customize the look and feel of your onboarding elements, including colors, fonts, and images, to ensure a cohesive and engaging user experience.
3 .Segmentation and Personalization
UserGuiding enables you to segment your user base and deliver personalized onboarding experiences based on specific user attributes or behaviors. By showing relevant information to different user groups, you can provide a more targeted and tailored onboarding process.
4. User Feedback and Surveys
Gathering insights from your users is crucial for improving your product or service. UserGuiding allows you to collect feedback and conduct surveys directly within your onboarding flows. This valuable feedback can help you identify pain points, understand user needs, and optimize your onboarding process accordingly.
5. Analytics and Metrics
UserGuiding provides comprehensive analytics and metrics to track the performance of your onboarding flows. You can monitor user engagement, completion rates, and drop-off points, gaining valuable insights to iterate and optimize your onboarding experience continually.
6. No-code Implementation
One of the most significant advantages of UserGuiding is its no-code implementation. You don’t need to rely on developers or write a single line of code to create and launch your onboarding flows. This empowers non-technical teams to take control of the onboarding process and make changes on the fly.
Pricing
UserGuiding comes with a 14-day free trial followed by plans starting at $89 for 2,500 users per month.
3. Apty
Apty is a Digital Adoption Platform that helps enterprise optimize their business processes. With Apty, organizations can create interactive walkthroughs, contextual tooltips, and on-screen guidance to assist users in navigating complex software applications and workflows. The platform’s powerful analytics and reporting capabilities provide valuable insights into user behavior, allowing businesses to identify areas for improvement and optimize their digital experiences.
Here are some key features of Apty:
1. Interactive Walkthroughs
Apty allows you to create step-by-step walkthroughs that guide users through complex processes or workflows within your software. These interactive walkthroughs provide real-time assistance and ensure that users can easily navigate and utilize your application’s features.
2. Contextualized Tooltips
With Apty, you can add context-specific tooltips throughout your software to provide users with on-demand information and explanations. These tooltips can be customized to match your brand and are triggered based on user actions, helping users discover features and functionalities effortlessly.
3. In-App Surveys and Feedback
Apty enables you to gather valuable feedback and insights from users through in-app surveys. You can create targeted surveys to understand user satisfaction, identify pain points, and gather suggestions for improvement, allowing you to enhance the user experience based on real user input.
4. Performance Analytics
Apty provides robust analytics and reporting capabilities to monitor user engagement, completion rates, and overall software adoption. These insights help you understand user behavior, identify areas for improvement, and optimize your onboarding and training processes to drive higher user productivity.
5. User Segmentation and Personalization
With Apty, you can segment your user base and deliver personalized experiences based on specific user attributes or roles. This allows you to tailor the onboarding and training content to different user groups, ensuring that each user receives the most relevant and impactful guidance.
6. Integration and Compatibility
Apty seamlessly integrates with a wide range of software applications, including web-based, desktop, and mobile platforms. It is compatible with popular tools like Salesforce, Microsoft 365, and more, making it versatile and adaptable to your organization’s software ecosystem.
Pricing
Pricing for Apty is available on request, as it can vary depending on factors such as the number of users and the specific requirements of your organization.
4. Userpilot
Userpilot is an innovative product experience platform that empowers businesses to create personalized and engaging user experiences across their digital products. With Userpilot, organizations can easily design and implement interactive onboarding flows, feature adoption campaigns, and user engagement tools without the need for extensive coding or development. By leveraging Userpilot’s powerful visual editor and analytics dashboard, businesses can deliver targeted and contextual user experiences, guiding users through key product features and driving adoption.
Here are some key features of Userpilot:
1. Visual Product Tours
Userpilot allows you to create interactive and visually appealing product tours that guide users through key features and functionalities. These tours provide step-by-step instructions, tooltips, and call-to-action prompts, ensuring users get the most out of your product from day one.
2. User Segmentation and Personalization
With Userpilot, you can segment your user base and deliver personalized onboarding experiences based on specific user attributes, behaviors, or roles. This enables you to tailor the onboarding flow and content to meet the unique needs and preferences of different user groups.
3. Behavior Tracking and Analytics
Userpilot provides comprehensive behavior tracking and analytics to understand how users interact with your software. You can gain insights into user engagement, drop-off points, and conversion rates, helping you identify areas for improvement and optimize your onboarding process.
4. User Feedback and Surveys
Gathering user feedback is crucial for product improvement. Userpilot allows you to collect in-app feedback and conduct surveys to understand user satisfaction, pain points, and feature requests. This feedback loop enables you to continuously enhance your product based on real user input.
5. Onboarding Checklists and Progress Tracking
Userpilot enables you to create onboarding checklists and track user progress through your onboarding flow. This feature helps users understand their onboarding journey, stay organized, and complete key tasks, ensuring a smooth and guided experience.
6. Integration and Compatibility
Userpilot seamlessly integrates with a variety of popular software applications, making it versatile and adaptable to your existing tech stack. It supports web-based, mobile, and desktop platforms, ensuring compatibility across different devices and environments.
Pricing
The pricing starts at $249 per month. For more, it’s best to reach out to Userpilot’s sales team for a personalized pricing quote tailored to your organization’s needs.
5. Chameleon
Chameleon.io is an incredible tool designed to simplify user onboarding and product adoption for businesses. It provides a comprehensive platform that empowers companies to create interactive product tours, onboarding checklists, and in-app messaging without the need for coding or technical expertise. With Chameleon, businesses can deliver personalized and seamless user experiences, driving higher user engagement and satisfaction.
1. User Onboarding Flows
Craft personalized onboarding experiences that cater to different user segments and guide them effortlessly through your product’s key features.
2. In-App Messaging
Engage with your users directly within your product through targeted and contextual messages. Keep them informed, educated, and excited about what your product has to offer.
3. Product Tours
Take your users by the hand and show them around your product with interactive, step-by-step tours. Highlight key functionalities, demonstrate best practices, and make sure they’re making the most out of your product.
4. User Surveys and Feedback
Gather valuable insights and feedback from your users through surveys and feedback forms. Understand their needs, pain points, and expectations to improve your product continuously.
5. Feature Adoption Tracking
Keep tabs on how your users are adopting specific features of your product. Identify bottlenecks and areas where they might need additional guidance or support.
Pricing
Chameleon offers a 14-day free trial and pricing starts at $279 per month. For enterprise quotes, it’s best to reach out to Chameleon’s sales team for a personalized pricing quote tailored to your organization’s needs.
6. Appcues
Appcues is an exceptional tool that simplifies user onboarding and product adoption for businesses. It provides a robust platform that empowers companies to create personalized in-app experiences, user onboarding flows, and feature announcements without the need for coding or technical expertise. With Appcues, businesses can create engaging and user-friendly experiences that drive higher user engagement and product success.
Here are some key features of Appcues:
1. Visual Onboarding Flows
Appcues allows you to create interactive and visually appealing onboarding flows that guide users through your product or website. These flows can include step-by-step instructions, tooltips, and call-to-action prompts, ensuring users understand and utilize your product effectively.
2. User Segmentation and Personalization
With Appcues, you can segment your user base and deliver personalized onboarding experiences based on specific user attributes, behaviors, or roles. This enables you to tailor the onboarding flow and content to meet the unique needs and preferences of different user groups.
3. In-App Messaging and Feature Announcements
Appcues enables you to deliver targeted messages and announcements directly within your application. You can highlight new features, provide important updates, or prompt specific actions, ensuring users stay informed and engaged.
4. User Surveys and Feedback
Gathering user feedback is crucial for product improvement. Appcues allows you to collect in-app feedback and conduct surveys to understand user satisfaction, pain points, and feature requests. This feedback loop enables you to continuously enhance your product based on real user input.
5. Analytics and Insights
Appcues provides comprehensive analytics and insights to track user engagement, completion rates, and onboarding success metrics. These analytics help you understand user behavior, identify areas for improvement, and optimize your onboarding process to drive higher user adoption and retention.
6. Integration and Compatibility
Appcues seamlessly integrates with popular software applications and platforms, making it versatile and adaptable to your existing tech stack. It supports web-based, mobile, and desktop environments, ensuring compatibility across different devices and platforms.
Pricing
To obtain pricing information that is tailored to your specific business needs, it’s recommended to reach out to Appcues’ sales team.
7. Userflow
Userflow is a remarkable solution that streamlines the process of introducing users, encouraging them to use new features, and keeping them engaged with a business. It provides a complete system that enables companies to design interactive and tailored user experiences without requiring any coding or technical know-how. By utilizing Userflow, businesses can enhance user satisfaction, boost user retention, and achieve product triumph.
Here are some key features of Userflow:
1. Visual User Flows
Userflow enables you to create visual, step-by-step user flows that guide users through your application. These flows can be designed to show users how to complete tasks, highlight key features, or onboard new users, ensuring they have a smooth and intuitive experience.
2. In-app Messages and Surveys
Userflow allows you to deliver targeted in-app messages and surveys to engage users directly within your application. You can provide important information, gather user feedback, or prompt specific actions, enhancing user communication and understanding.
3. Behavior-based Triggers
Userflow provides behavior-based triggers, allowing you to automatically trigger user flows based on specific user actions or events. This ensures that users receive the right guidance and information at the right time, maximizing their engagement and success within your application.
4. Analytics and Insights
Userflow offers robust analytics and insights to track user engagement, completion rates, and user flow effectiveness. This data helps you understand user behavior, identify bottlenecks, and optimize your user flows to improve user adoption and retention.
5. Analytics and Insights
Appcues provides comprehensive analytics and insights to track user engagement, completion rates, and onboarding success metrics. These analytics help you understand user behavior, identify areas for improvement, and optimize your onboarding process to drive higher user adoption and retention.
6. Integration and Compatibility
Userflow seamlessly integrates with popular software applications and platforms, making it flexible and adaptable to your existing tech stack. It supports web-based, mobile, and desktop environments, ensuring compatibility across different devices and platforms.
Pricing
It starts at $250 per month or $200 per year and goes higher depending on the business requirement.
8. Pendo
Pendo is an exceptional tool that helps businesses understand and improve user experiences within their digital products. It provides a comprehensive platform that allows companies to analyze user behavior, gather feedback, and deliver personalized in-app messaging. With Pendo, businesses can optimize user onboarding, drive feature adoption, and enhance overall product success.
Here are some key features of Pendo:
1. User Behavior Analytics
Pendo offers robust user behavior analytics that provide deep insights into how users interact with your product. You can track user actions, click patterns, and feature usage to gain a better understanding of user behavior and identify areas for improvement.
2. In-app Guides and Walkthroughs
With Pendo, you can create interactive and personalized in-app guides and walkthroughs to onboard users and highlight key features. These guides can be triggered based on user behavior, ensuring users receive the right guidance at the right time to maximize their experience.
3. User Feedback and Surveys
Pendo enables you to collect user feedback directly within your product. You can create in-app surveys to gather insights, measure user satisfaction, and identify areas for enhancement. This feedback loop helps you make data-driven decisions and prioritize product improvements.
4. NPS Surveys and Analysis
Pendo allows you to measure Net Promoter Score® (NPS) and conduct sentiment analysis to gauge user loyalty and satisfaction. This helps you understand how users perceive your product and identify promoters, passives, and detractors, enabling you to tailor your strategies accordingly.
5. In-app Messaging and Announcements
Pendo offers in-app messaging capabilities to deliver targeted messages and announcements directly within your product. You can communicate important updates, provide contextual information, or promote new features, ensuring users stay engaged and informed.
6. Integration and Compatibility
Pendo seamlessly integrates with popular software applications and platforms, making it versatile and adaptable to your existing tech stack. It supports web-based, mobile, and desktop environments, ensuring compatibility across different devices and platforms.
Pricing
To obtain accurate pricing information that is customized to your business requirements, we suggest contacting Pendo’s sales team. The pricing options are adaptable and intended to meet the needs of businesses of all sizes, ensuring that you get the best value for your investment.
9. WalkMe
WalkMe is a digital adoption platform that transforms complex tasks into simple, intuitive experiences. By providing on-screen guidance, interactive walkthroughs, and real-time assistance, WalkMe enhances user experiences, increases user adoption, and streamlines processes.
With its advanced analytics and reporting capabilities, businesses can gain valuable insights into user behavior, optimize processes, and continuously improve digital offerings. Seamlessly integrating with various platforms, WalkMe empowers organizations to deliver personalized and engaging experiences, driving user engagement and loyalty.
Here are some key features of WalkMe:
1. Interactive Walkthroughs
WalkMe enables you to create interactive step-by-step walkthroughs that guide users through your software or website. These walkthroughs provide on-screen guidance, tooltips, and call-to-action prompts, ensuring users understand how to navigate and utilize your product effectively.
2. Contextual Guidance
With WalkMe, you can provide contextual guidance and assistance based on user actions or specific scenarios. It allows you to offer real-time help and relevant information to users at the moment of need, improving user satisfaction and reducing support requests.
3. Onboarding Tutorials
WalkMe allows you to create comprehensive onboarding tutorials that help new users get up to speed quickly. These tutorials provide a structured learning experience, introducing key features, and guiding users through essential tasks, enabling them to become proficient users faster.
4. Self-Service Support
WalkMe empowers users to access self-service support resources within your product. It provides access to knowledge bases, FAQs, and relevant documentation, allowing users to find answers to their questions and troubleshoot issues independently.
5. Analytics and Insights
WalkMe offers robust analytics and insights to track user interactions, completion rates, and user satisfaction. These insights help you understand user behavior, identify bottlenecks, and optimize your onboarding and support processes to improve user adoption and retention.
6. Integration and Compatibility
WalkMe seamlessly integrates with popular software applications and platforms, making it versatile and adaptable to your existing tech stack. It supports web-based, mobile, and desktop environments, ensuring compatibility across different devices and platforms.
Pricing
Pricing for WalkMe is available upon request, as it can vary based on factors such as the size of your user base and specific business requirements.
10. Userlane
Userlane is a powerful digital adoption and user onboarding platform designed to simplify and accelerate user training and adoption processes. With Userlane, organizations can create interactive and personalized on-screen guides that walk users through software applications, websites, and online platforms, providing step-by-step instructions and contextual support in real-time. By eliminating the need for extensive training or technical expertise, Userlane empowers users to navigate complex interfaces with ease, reducing frustration and accelerating time-to-competency.
Here are some key features of Userlane:
1. On-screen Guides
Userlane enables businesses to create interactive on-screen guides that provide real-time, step-by-step instructions within software applications. These guides appear directly on the screen, overlaying the application, and guide users through processes or workflows with interactive elements and tooltips.
2. Personalized Experiences
Userlane allows businesses to deliver personalized experiences to different user segments based on specific attributes, roles, or languages. This ensures that each user receives relevant guidance and instructions tailored to their unique needs, improving the overall user experience.
3. Interactive Elements and Tooltips
Userlane provides the ability to add interactive elements, such as buttons, checkboxes, and dropdowns, within the on-screen guides. These elements allow users to interact with the application directly within the guide, streamlining the learning and adoption process.
4. Real-time Support and Feedback
Userlane offers real-time support and feedback options within the on-screen guides. Users can access help articles, submit support tickets, or provide feedback without leaving the application, reducing the need for additional support channels.
5. Analytics and Insights
Userlane provides comprehensive analytics and insights to track user engagement, completion rates, and guide effectiveness. These analytics help businesses understand user behavior, identify bottlenecks, and optimize their onboarding and training processes to improve user adoption and satisfaction.
6. Integration and Compatibility
Userlane seamlessly integrates with popular software applications and platforms, making it versatile and adaptable to your existing tech stack. It supports web-based, desktop, and mobile environments, ensuring compatibility across different devices and platforms.
Pricing
Pricing for Userlane is available upon request, as it can vary based on factors such as the number of users and specific business requirements.
Final thoughts
Onboarding is undisputedly the first and most important step in implementing a product-led strategy. If these are already on your onboarding checklist (if not, you need to prioritize them now), you’re on a great start to leading a product-led strategy for your app.
And while you’re at it, Netcore’s Product Experience platform can help you build amazing onboarding experiences with zero development and engineering efforts.
Get in touch to create delightful onboarding experiences, deploy no-code contextual nudges and walkthroughs from Day 0 and create a seamless experience for first-time users, navigate them through critical app features, drive faster user activation, and help users realize the app’s core value right at the start.
