Restaurant Equippers Case Study: 20% Revenue Growth with AI Shopping Agent

Restaurant Equippers’ Agentic solution with Netcore lifts add-to-cart rates by up to 20%

Company: Restaurant Equippers

About: Restaurant Equippers is a leading supplier of commercial restaurant equipment and supplies serving professionals across the food-service industry. Known for its everyday low warehouse prices and extensive catalog of professional-grade equipment, Equippers operates both in-store and online, helping restaurateurs, caterers, and food-truck owners equip their kitchens with confidence.

Industry: Retail – Restaurant Equipment and Restaurant Supplies

Location: Columbus, OH

Category: Search & Product discovery

Solutions Used: Search, Merchandising, AI Shopping Agent

The Challenge: Delivering Top-Notch Product Discovery Experience

Restaurant Equippers struggled to deliver a seamless and relevant product discovery experience, which directly impacted conversions and customer satisfaction.

Search struggled with basic query understanding, like stemming, synonyms, and symbols
Could not interpret real-world search behavior (e.g., “inches” vs quotes)
High manual effort to manage redirects and synonyms
Limited AI capabilities and weak personalization
Resulting in low conversions, high bounce rates, and irrelevant results

The Solution: Robust AI-powered, Agentic Product Discovery Platform

Restaurant Equippers implemented Netcore’s AI-powered, agentic product discovery platform to transform how customers search and shop.

Key capabilities deployed:

Advanced AI Search
AI Shopping Agent (Agentic Commerce)
Dynamic Merchandising
Adaptive Personalization
No-Code Console
Seamless Integration

Outcome

Within weeks of launch, the impact was clear and measurable:

60–70% search engagement (~3× increase)
12–20% uplift in add-to-cart rates
20% increase in revenue
10% growth in Average Order Value (AOV)
Reduced customer support calls
Improved product discovery and conversion quality

Key Takeaway

Agentic AI transforms ecommerce from passive search into an active, guided shopping experience.

By combining intelligent search, real-time personalization, and business-aware merchandising, Restaurant Equippers turned product discovery into a high-performing revenue driver—boosting engagement, conversions, and profitability simultaneously.

Check how Netcore’s AI shopping agent can improve your ecommerce business

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