Request Demo
Africa’s

Africa’s Leading Bank Ensures Delivery of Transactional Emails within 2 Seconds & Improves Throughput Speed by 900X

Key results
< 2
seconds for Transactional Email Delivery
95% Increase
email delivery in less than 5 seconds
6x Increase
increase in email volumes
Overview:
One of Africa’s top 5 leading banks with tens of millions of customers reached connected with us for their transactional emails. They process millions of transactions on a daily basis via their multiple platforms (USSD, POS, Apps). They had been using an internal SMTP setup for their transactional emails and experienced some issues
Industry:
Finance
Location:
Africa
Category:
Transactional Email
Solution Used:
Netcore Email API

Challenge

  • Latency – Their average email delivery time was about 30 minutes
  • Lack of visibility – Limited access to information about which users unsubscribed, increased their abuse rate
  • Higher bounce rate – With no email delivery tracking, they could not identify emails that bounced and continued to send emails to all users
  • Poor domain reputation as a result of the previous 2 points
  • Delayed account statements – End of month account statements took up to 7 days to deliver to all customers

 

Netcore’s Strategy

Our team of email experts spent time with the stakeholders of the bank to understand their requirements. Here’s the summary:

We made notes of all of their existing issues, and expectations from our email service. We provided value by setting up a middleware infrastructure to pull up transactional data quickly. We then started with our proprietary warmup techniques to improve the domain reputation to ensure higher deliverability and reduce spam/abuse complaints.

 

Research-backed resources to optimize
your retention playbook
Purple@2x
SUCCESS-STORY
Purplle
Purplle was able to achieve a 300% improvement in the revenues generated vi...
View more
Danamon@2x
SUCCESS-STORY
Danamon Bank
Netcore helped Bank Danamon hit 14% CTR through Email marketing automation
View more
LeadingJobSiteUS@2x
SUCCESS-STORY
Leading job site in US
Achieves uplift in deliverability and engagement with Netc
View more
Unlock unmatched customer experiences,
get started now
Let us show you what's possible with Netcore.
Request Demo
Copyright 2025
Privacy Policy Email API Terms and Policies GDPR Data Security