5 ways to make your next feature launch announcement a hit with customer engagement
Written by
Mariam Hazrat

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5 ways to make your next feature launch announcement a hit with customer engagement

Your team designed new app features,  keeping your users at the centre of it. And you’re in anticipation of a wildly successful feature launch.  A lot of hard work (= coding, time, resources, money) goes into developing these features and bringing them to users. And to ensure that your feature launch efforts drive the right adoption and arrest user churn, there are multiple tactics you might be using (including in-app messaging, onboarding flows and others). But we know that planning these new launches can get quite overwhelming and tricky as a product manager. But we can help break that down for you!

With the right tactics in place, your next feature launch is sure to create highly enthusiastic ripples among your user base. Your goal is to get your users to discover the features easily and start using them quickly. And that’s precisely what this blog will help you achieve. Be it low discovery, low adoption or customer engagement with the feature – the challenge ends here.

 Find the top 5 sure-shot ways to make your next feature launch a massive hit with advanced customer experience and engagement tools.

5 Ways to Announce your Next Big Feature Launch

#1: Feature flags to roll out segment-specific features

Suppose you’ve launched a new premium feature on the app. It’s easy to see that the first-time users of your app may not be very interested in your premium feature (no matter how exceptional it is).

Ideally, premium features would be most attractive to the user segment that is on a free trial or has a freemium account. And it’s also more likely to convert them into paying customers.

Similarly, a new feature that enables users to use voice search in the Telugu language would be most relevant to Telugu-speaking users and not your entire user base. So it only makes sense to roll out specific features to only a particular segment of your user base.

Feature flags to roll out segment-specific features

Every feature must be user-specific because not every user will be excited to use or engage with every new feature you roll out.

Enter feature flags. 

With feature flags, you can release new features across your app in just a click minus the long code deployment cycles, roll out segment-specific features, assess performance, and fix bugs while improving features without any code deploys. Feature flags will also enable you to experiment, measure, and improve in real-time by thoroughly testing user preferences and feature impact.

And what if you want to roll back a feature? That’s possible, too, in just a click.

#2: In-product announcement in the form of nudges & walkthroughs

Often when launching a new feature, brands face a problem of low feature adoption. One of our Philippines customers – Kumu (a social entertainment app), witnessed low adoption for their newly launched ‘search’ feature. Users overlooking this feature found it challenging to easily search for content on their favourite topics and hashtags. Leveraging the spotlight nudge on the search bar helped users discover it and pt it. The result? The brand experienced an uptick of 38% on its feature adoption.

Here’s a quick read on the ‘Top strategies to drive feature adoption.’

Visual cues to highlight new features drive users to take quick actions. Big brands like Google, too, rely on nudges as an effective way to announce new features and boost customer engagement.

How can you do the same? 

  • Leverage nudges like tool-tips to convey the functionality of your new features. Moreover, adding CTAs to help users learn more (how to use) about the feature will encourage customer engagement.
  • Trigger no-code walkthroughs based on user events to guide users to start using a specific feature. Walkthroughs ensure that you guide your users contextually to the right sections at the right time (based on the user lifecycle stage). MakeMyTrip leverages walkthroughs to (drive and) help users book their next travel.

Actionable nudges and walkthroughs use cases

  1. For an e-commerce app, walkthroughs for a new visual search feature would start with highlighting the feature while users are browsing through product pages on the app, nudging them to click, add images (or take photos), upload it, and continue browsing. 
  2. For an ed-tech app, let’s take the example of walkthroughs for a new feature that allows students to send in pictures and explanatory voice notes in case of doubts instead of typing long-winded questions. A walkthrough, in such cases, could highlight the ‘raise queries’ section, nudge them to upload pictures and (record and) send voice notes, and finally allow them to continue exploring. 
  3. For example, your app launched a new feature like auto-confirm, which automatically confirms rides for your users. For a successful feature launch and high adoption, leverage nudges to highlight the auto-confirm feature and extend detailed guided walkthroughs to make users understand all about the feature. 
  4. Another great example is a new feature like automated recharge through which prepaid users can set automatic monthly recharge cycles, so they never have to worry about remembering their pack’s expiry dates. Feature launch could start from nudging the users towards this feature and walking them through the feature using elaborate voice and text instructions to help them set up the cycle once and for all.

>>Learn more about leveraging smart nudges.

Bonus point Nudges are subtle and contextual at all times, such that you enable the users to explore the walkthrough at their own pace, skip it, and do it later as per their convenience.

#3: A/B test feature announcement

There is no need to flip a coin to decide what users want. Instead, implement what works best for your user through A/B testing. Whether it includes a big decision of what payment gateway will be safe or a small decision like what color CTA will work out the best, implement only after experimenting. Not only this, but roll out the feature to test its popularity to only a particular segment of users.

Another significant way to leverage A/B testing is to test multiple nudge types. 

Here you want to eliminate the guesswork and rely on what is working the best for your user base. This is precisely what A/B testing nudge types will answer. What are users adopting better – instructional or informational tool-tips? Hotspots or detailed information on a new feature?

For example, MPL (a leading fantasy gaming app) wanted to release a user segment-specific feature but faced specific implementation challenges. With the help of A/B testing, MPL successfully tested home screen layouts to particular users and delivered what most of them preferred. The result? Significant boost in their customer engagement and overall. 

Netcore’s A/B testing, using our customer engagement platform, allows you to experiment with all elements and your app users. In fact, with flowchart-based A/B testing, you can easily (and quickly) map out and test every use case across the user journey. In addition, variable-led testing enables you to simultaneously A/B test multiple feature components. This kind of platform-agnostic, no-code testing is what you need to ace your upcoming feature announcement.

#4: Choose the right channel for announcing a feature

You know the audience you are targeting, what you are launching, and how you are looking to impact. One thing that is still missing is where

Before launching, you need to find the place your audience spends most of their time. And then target them with emails and push notifications, for example, if that’s where they are most active. These emails and push notifications need to be personalized to deliver a delightful 1:1 experience to your users. Plus, never underestimate the power of rich media content for your push notifications instead of plain vanilla. 

>>Here are some push notification essentials. Creating unified user profiles by leveraging data points from varying customer interactions, analyzing customer behavior at every stage, and taking into account diverse customer journeys will help you deliver a personalized experience with enhanced customer engagement.

However, know that your work is not done even after users know about the new feature. You have to constantly nudge them to try the new feature and ensure that the user journey is consistent within the app. Whenever the user comes on the app, they must be (subtly) nudged to check out and try the new feature with nudges (only when relevant) to grab the user’s attention. 

Suppose you’re extending emails and push notifications about your new regional-language voice search feature. The key is not to go silent when your users actually arrive on the app. Keep their journey consistent and nudge them to check out and try the new voice-search feature.

 #5: Measure the success of each feature launch

Finally, look into app user engagement and analyze your new features’ traction after deploying these strategies. That means you need to track how well your feature performs among your users. Are the above strategies working, or is there some twisting or fine-tuning yet to be done? 

To ace this part, be particular when identifying the goals (conversion, engagement, retention) for A/B testing and measuring it against the performance. 

For measuring and quantifying the impact of your nudges, rely on hyper-intelligent customer engagement tools like the Raman AI engine. The analytics give the required insights as data analysis will tell you WHAT’s happening, WHY it’s happening, and WHAT next. 

Final thoughts

All of this may seem like hard work. Guess what, with guesswork and manual exhaustion, it is. And with the amount of time and effort that goes into building these new features, a friction-free adoption process using the right tools is much needed!

With Netcore’s No-code Product Experience platform and its robust customer engagement and product growth experience, all the mentioned strategies are achievable and (and ace-able) in a matter of clicks. So, are you ready to take your next feature launch to the next level? Book a demo with us!

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