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Qtrove

Netcore’s AI-led omnichannel personalization & customer engagement suite contributed to 18% of Qtrove’s revenues

Key Results
18%
Overall revenue contribution
of Netcore over 90 days
12%
Revenue contribution of intelligent customer
engagement through Netcore over 90 days
6%
Revenue contribution of 1:1 AI-led
web personalization through Netcore over 90 days
Company:
Qtrove is a curated marketplace that sells natural & sustainable products from small entrepreneurs across the country and helps you make the switch to a cleaner, safer, healthier and sustainable life.
www.qtrove.com
Industry:
Ecommerce
Location:
India
Category:
Redundancy, Opt-in, Real-Time Data
Solution Used:
Customer Engagement, Personalization

Challenges

  • Low conversions (in terms of completed purchases) across their e-commerce website
  • Inability to get existing customers to return to the e-commerce platform to make repeat purchases
  • Low revenue generation and CLTV in the absence of an omnichannel personalization and marketing automation solution

 

Netcore’s Strategy

AI-powered omnichannel personalization and customer engagement suite empowered Qtrove to:

  • Understand the past and live individual customer behavior across their website and marketing channels through advanced analytics
  • Increase conversions through AI-led personalized product recommendations on the website that were relevant and contextual to unique customers
  • Orchestrate automated customer journeys with relevant product recommendations – across marketing channels such as email – to bring them back to the website
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