Netcore Cloud CE helped Habeebat increase customer retention by 40%

Company:

Habeebat is Nigeria’s premier halal eCommerce platform created to bridge the gap within the local market for halal and modest products. The brand is a leading fashion and lifestyle eRetail offering a wide range of modest products for men and women. Besides a bespoke selection of Abayas, Jalamias, and Modest Fashion, the brand made halal homeware accessible online.

Industry: eCommerce

Location: Nigeria

Category: Customer Engagement

Solution used: The Netcore Customer Engagement platform

Challenges:

The brand wanted a solution that would help them reach diverse online customers across multiple marketing channels to increase digital conversions.

The primary challenges were:

Low website engagement
Huge gap between customers adding to cart and checkout.
Promoting new products on the website
Promoting products to customers based on preferences

Solutions:

Netcore Cloud was approached by Habeebat eCommence fashion store to address issues they were encountering with their digital conversions. This led to a comprehensive evaluation of their digital communication methods and their utilization of the features available on the Netcore Cloud platform.

The store’s automated customer communication and engagement triggers left much to be desired. To improve their KPIs, the following integrations were suggested and implemented:

Automated communication to target abandoned cart using Journey 2.0
Automated Browser Push Notifications to promote specific products using Journey 2.0
Browser Push Notification on public holidays and festivals
Newsletters and web messages to capture leads interested in specific products

Netcore Cloud CE helped Habeebat increase customer retention by 40%

Challenges:

Solutions:

Danube Home achieves 45% uplift in revenue with Netcore Cloud’s Customer Engagement and Experience platform

Authentic Caps Distribution, Inc. achieves 119.8 % uplift in overall revenue generated with Netcore Cloud

William Penn