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Danube Home achieves 45% uplift in revenue with Netcore Cloud’s Customer Engagement and Experience platform

Danube Home achieves 45% uplift in revenue with Netcore Cloud’s Customer Engagement and Experience platform

Key Results
45%
Increase in revenue
>150K
Users retargeted in a month

Company: Danube Home 

https://in.danubehome.com/

Danube Home is a leading home improvement and home furnishing retail brand with a strong and ever-growing presence in the Middle East, Gulf Region, and the Indian Sub-Continent.

Industry: Ecommerce

Location: MEA

Category: Customer Engagement

Solution Used: Journey, Web and Email Automation, Push Notifications

Challenges:

Danube Homes wanted to increase customer engagement, conversions, and eventually revenue. In the absence of automation and the right martech systems, they faced challenges like cart abandonment, high drop-off rate and low revenue.

Netcore Cloud’s Strategy:

Netcore partnered with Danube Home and helped them achieve their objectives with Netcore’s AI-led customer engagement and automation:

  • Automation: Deployment of web and email automation such as a series of welcome mailers and messages. These also went out to inactive users to re-engage them.
  • Journeys: Automated journeys with different workflows captured customer interest at different stages and triggered the appropriate communication channel to garner action
  • Contextual web push  notifications: These allow us to reach web visitors even when they are not active on the website
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