8 reasons why email is critical in any multi-channel marketing strategy
Written by
Jasmine Handa

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8 reasons why email is critical in any multi-channel marketing strategy

Published : May 11, 2023

Email has been one of the most effective marketing channels for decades. Despite the rise of new digital channels, email remains essential to any successful multi-channel marketing strategy. With the evolution of email technology, there has been a significant improvement in email marketing capabilities, enabling businesses to leverage the channel in creative ways to engage and connect with their audience. By combining email with other channels, businesses can amplify their marketing efforts and reach their audience at every touchpoint in the customer journey. This article details the importance and advantages of including email in the multi-channel marketing strategy of a business.

Cost-effective and measurable

Email is a highly cost-effective marketing channel, making it a popular choice for businesses of all sizes. Unlike traditional channels like TV, radio, and print advertising, email marketing requires minimal resources, time, and financial investment. In addition, marketers can easily track outcomes, allowing them to measure the success of their campaigns. By monitoring metrics such as open rates, click-through rates and conversion rates, businesses can gain valuable insights into the effectiveness of their email marketing efforts and make informed decisions on how to optimize future campaigns.

Building relationships with customers

Another critical benefit of email marketing is that it is a great way to build customer relationships over time. By sending personalized messages to customers, businesses can show that they care about their needs and are committed to meeting them. It can help strengthen customer trust and make them more likely to choose a particular business over competitors. Tailoring the email messages further for specific customer segments improves their relevance and makes their appeal more effective.

Wider reach and higher engagement

Email empowers businesses to reach a wider audience than other traditional marketing channels. With billions of people using email every day, companies can connect with potential customers from all over the world. In addition, email offers higher engagement rates than other channels, such as social media, where users may be less likely to interact with businesses. By crafting compelling email content that resonates with their target audience, brands can establish a stronger connection with their subscribers, leading to increased engagement and higher conversion rates.

Personalized and targeted

One of the key advantages of email marketing is its ability to deliver personalized and targeted content. By segmenting their email lists and sending tailored content to specific groups of subscribers based on their interests, behaviors and preferences, businesses can deliver a more relevant and personalized experience to their subscribers. Besides increasing engagement rates, such messaging strengthens the relationship between the business and its audience, leading to higher customer loyalty and retention.

Integration with other channels

Email is a versatile channel that easily integrates with other marketing channels to create a seamless multi-channel marketing strategy. For example, businesses can use email to promote their social media channels or drive traffic to their website. Similarly, they can use social media to encourage their followers to sign up for their email list or use paid search to target users who have previously interacted with their emails. Website pop-ups and landing pages are ideal for capturing email addresses, growing the email list, and increasing the reach. Businesses can complement their email campaigns by sending targeted SMS messages and engaging with customers in real-time.

Automation and scalability

Email marketing automation has revolutionized the way businesses approach email marketing. With automation tools, businesses can set up triggered email campaigns that automatically go out to subscribers based on specific actions or events, such as abandoning a shopping cart or completing a purchase. It not only saves time and resources but also ensures that subscribers receive timely and relevant messages. In addition, email marketing is highly scalable, allowing businesses to reach thousands or even millions of subscribers with the click of a button.

Promoting brand awareness

Email marketing can be an effective way to build brand awareness and establish brand authority. By consistently delivering valuable and relevant content to their subscribers, businesses can position themselves as thought leaders and build trust with their audience. This, in turn, can lead to increased brand recognition and loyalty, as well as word-of-mouth referrals and recommendations. By leveraging the power of email marketing in a multi-channel strategy, brands can ensure that their messaging gets effective exposure.

Increased revenue and ROI

Ultimately, any marketing strategy aims to generate revenue and achieve a positive return on investment (ROI). Email marketing has consistently proven to be one of the most effective channels for driving sales and revenue. According to the Email Benchmark Report (a study of 100 billion emails), email has an average ROI of $42 for every $1 spent, making it one of the highest-performing marketing channels in terms of ROI. Email is the most trusted and prevalent channel to achieve business KPIs.


Today, there are several ways to reach customers through marketing channels, from social media to traditional advertising. Still, one channel that continues to be incredibly effective is email. It is a direct and personal channel of communication with customers and prospects, free of algorithmic control over its viewing by users (unlike the case of social media). It allows businesses to tailor their messages to specific groups of customers and prospects, making the communication more relevant and engaging. Email marketing is an excellent way of nurturing leads and encouraging conversion. By sending targeted messages at different stages of the sales funnel, businesses can keep their prospects engaged and move them closer to a purchase decision.

Need expert help to assess your ongoing multi-channel campaigns? Or want to know more about leveraging  any specific email capability? Our experts are ready to consult and help you achieve your specific KPIs and marketing goals.

G2 Reports have recognized Netcore as a ‘Leader’ 10 consecutive times. For the second year in a row, Netcore received the highest rating as a ‘Customers’ Choice for Email Marketing’ in Gartner’s Peer Insights ‘Voice of the Customer’ Report.

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