SuperIndo Achieves 10X Conversion Uplift with Netcore’s Customer Engagement Platform - Optimized by Co-Marketer

Results Achieved

10X

Absolute Conversion Uplift

90%

Online Transaction Target Achieved

43%

Average Repeat Purchases

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About SuperIndo:

An Indonesian supermarket chain established in 1997 through a partnership between Ahold Delhaize and Salim Group. It provides a variety of high-quality daily necessities at affordable prices, emphasizing freshness and quality. SuperIndo also supports the local economy and operates under the tagline “fresher, affordable, and closer.

Company: SuperIndo

Industry: Grocery & E-commerce

Location: Indonesia

Category: Customer Engagement

Solutions Used: Customer Engagement (CE) platform, Netcore Co-Marketer

Growth Objective

Increase app contribution to overall online transactions
Maintain an active member base
Minimize in-house IT involvement
Drive app engagement from new and existing users
Overcome the low perceived value of limited-time promos.

Solution

AI-Driven Insights & Omnichannel Engagement:

Creation of Customer Lifecycle Journeys
Guidance on Measurement and Analytics
Leveraging APN
Utilizing In-App Messages
Using Cutout Designs

Benefits

10X Absolute Conversion Uplift
~90% Online Transaction Target Achieved
Enhanced Customer Satisfaction through contextual, seamless journeys that made interacting with the SuperIndo app more pleasurable.
Reduction in reliance on manual efforts for communication.

“The customer success team at Netcore has been exceptionally supportive. Their unwavering commitment to our satisfaction, combined with their expertise and assistance, is truly commendable. They offer invaluable insights that significantly enhance our platform.”

Troy Lie, Ecommerce & Marketing Lead

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