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About Company:
Paxel is a technology-driven delivery company dedicated to overcoming last-mile obstacles in Indonesia and neighboring areas. Its range of services includes an on-demand mobile application and a network of offline lockers (PaxelBox). Through various services, Paxel has helped millions of MSMEs grow their business by successfully sending millions of packages to customers every year.
Website: https://paxel.co/
Industry: Last-mile delivery
Region: Indonesia
Category: Product Experience
Solutions used: Netcore’s no-code product experience platform
Challenges:
The team identified several obstacles, such as:
Netcore Cloud’s Strategy:
Netcore Cloud suggested a nudge implementation strategy across several stages of the user journey. In addition to nudging users to adopt new features, engage with the app, and convert during high-intent moments, Netcore suggested that Paxel should capture user feedback using NPS survey templates. This feedback would give Paxel a better understanding its users’ needs, and motivations while on the app.
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