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Klika achieves 5% revenue & 2.2X conversion uplift with Netcore Cloud’s Personalization and Customer Engagement platforms

Klika achieves 5% revenue & 2.2X conversion uplift with Netcore Cloud’s Personalization and Customer Engagement platforms

Results Achieved
5% up
OND ’24 Revenue Attributed to Personalization Widgets
2.2X up
Conversion Lift from the New Exit Intent Pop-Up

About Klika

Klika is a leading Australian online shopping destination that was established in 2005. It is a trusted Australian-owned retailer offering over 25,000 products, including home appliances, furniture, fitness equipment, and trade tools. They’re recognized for excellence and featured in ProductReview’s Best General Merchandise Shops for 2025.

Company: Klika

Industry: Retail / E-commerce

Location: Australia

Category: Customer Engagement, Personalization, Email

Solutions Used: Customer Engagement, Personalization, Email

Business Objectives

Klika set out to deliver a more personalized, engaging shopping journey across its website and mobile platforms. The core goals included:

  1. Increasing conversions from marketing efforts
  2. Personalising the purchase process for the users

Solutions

To achieve the business objectives, Netcore helped with the following solutions.

  • Implemented exit intent pop-up to catch and convert drop-offs.
  • Integrated personalization widgets, including “Recently Viewed” and recommendation engines, for better shopping experience and conversions.
  • Made design changes on their website’s products sections for better customer experience.

Planning & Implementation

The following changes were implemented by Klika with Netcore to achieve business outcomes.

Key Implementations:

  1. Exit Intent Pop-up
  2. Personalization Widgets
  3. Design Updates
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