How Good Doctor 3X’ed Prescription Purchases with Netcore’s AI-Powered Omnichannel Engagement

About Good Doctor

Good Doctor Technology Indonesia is a leading digital healthcare provider committed to delivering accessible, high-quality, and affordable healthcare services across the nation.With a vision to provide “One Doctor for Every Family in Indonesia,” Good Doctor offers 24/7 teleconsultations, medicine delivery, and a comprehensive health ecosystem through its platform.

The company boasts a vast network of over 1,000+ doctors, 4,600+ pharmacies, and official health laboratories in more than 800+ cities
nationwide.

Website: https://www.gooddoctor.co.id/en/

Company: Good Doctor

Industry: Healthcare Provider

Location: Indonesia

Category: Customer Engagement

Solutions Used: Netcore’s Full Stack Customer Engagement Platform

Objectives

Increase Registrations: Convert app users into fully registered members.
Encourage Insurance Linking: Drive seamless insurance integration for better onboarding.
Boost Teleconsultations: Re-engage drop-offs and grow doctor bookings.
Drive Prescription Purchases: Maximize post-consultation conversion.

Netcore’s Strategy:

To solve personalization gaps, manual workflows, and poor engagement visibility, Good Doctor adopted a full-funnel, AI-driven engagement strategy designed for automation, precision, and scale.

Smarter Communication Channels

Email: Delivered timely promos and health education based on user behavior.
App Push: Replaced basic push with personalized, event-triggered alerts.
In-App Messages: Nudged users toward critical actions like registration and insurance linking.
Automated Journeys: Orchestrated onboarding, re-engagement, and cart recovery at scale.

AI-Driven Optimization with Raman AI

STO: Sent emails when users were most likely to engage.
SLO: Improved open rates with tested, AI-optimized subject lines.
Preferred Channel: Automatically chose the best channel per user to improve response.
Predictive Segments: Focused campaigns on users most likely to take action.

Omnichannel Execution

A unified platform powering contextual engagement across email, push, and in-app—driving retention, loyalty, and higher conversion rates.

How Good Doctor Achieved Increase in Prescription Purchase by 3X with Netcore’s Strategic Omnichannel Engagement and Smart Segmentation

Objectives

Netcore’s Strategy:

Smarter Communication Channels

AI-Driven Optimization with Raman AI

Omnichannel Execution