How Netcore helps Axis Bank drive personalized customer experience through interactive content within emails

How Netcore helps Axis Bank drive personalized customer experience through interactive content within emails

Key Results
227%
Uplift in click rate
40%
Uplift in open rate

Company: 

Axis Bank is India’s 3rd largest private sector bank with 4750+ domestic branches. The bank offers a wide spectrum of financial services to customer segments spanning large and mid-corporates, micro, small, and medium enterprises, agriculture, and retail businesses. 

Industry: Banking

Location:  India

Category: Email

Solution used: Netcore Cloud’s Email

Challenges:

The brand needed better visibility in customer inboxes. Their emails were also losing out on attention and getting low engagement rates.

The primary challenges were:

  •  Solve attention recession
  •  Improve open and click rates 

 

Solution:

To improve Axis bank’s customer engagement and increase their marketing email’s open and click rates, Netcore devised and implemented these four key strategies:

  • Brand logo in Gmail profile
  • Personalized sender name
  • Countdown Timer 
  • Video Email
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