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70X ROI Generated with Netcore’s Customer Engagement & Experience Platform

70X ROI Generated with Netcore’s Customer Engagement & Experience Platform

Key Results
70X
ROI generated between October 2023 & March 2024
32% up
Revenue increased by arresting user drop-offs
1% up
Revenue growth recorded through timely product recommendations

Company: Air India Express

Customer Website

Industry: Airline

Location: India

Category: Customer Experience & Engagement

Solutions Used: Netcore’s Customer Engagement & Experience Suite

Objectives:

  • Elevating booking experience to increase user engagement and reducing drop-offs
  • Omnichannel marketing for successful upsell and cross-sell initiatives
  • Cost optimization with the use of automation and predictive segmentation
  • Feature adoption to help users discover and maximize the value of new and existing features

 

Netcore Cloud’s Strategy:

  • Personalized communications
  • Introduction of artificial intelligence
  • Deployment of no-code nudges
  • Omnichannel journey orchestration
  • Strategic utilization of onsite channels
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