Disruptive brands like Amazon, Netflix, Visa, Ford, and Google have set the ‘customer convenience’ high with the comfort they provide with an experience called ‘shop from home.’ Everything that is personalized works the best for customers. Believe it or not, the only thing that makes these brands disruptive is their Customer Centricity attribute. That’s how Amazon became a global player, having started just as an Online Bookstore!
Here, you learn:
The Ultimate path to Nirvana is Customer Centricity. Each customer comes with a unique personality, with their own set of needs, wants, expectations, preferences, and attitudes. It is, of course, challenging to take care of each customer’s needs. That’s where AI-led personalization comes to play—making it easy for you as a brand to Retain your Customers and make them feel the happiest.
Once your customers have experienced personalized customer experiences consistently, they won’t settle for anything less!
