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Konga Improves the No. of Transacting customers by 33.9% with Netcore Cloud Solutions

Konga Improves the No. of Transacting customers by 33.9% with Netcore Cloud Solutions

Key Results
33.9%
Increase in Active Transacting Customers
15%
Increase in Add to Cart
13%
Increase in Cross-sell Conversations

Company: Konga

Customer Website

Industry: E-commerce

Location: Nigeria

Category: Customer Engagement

Solution Used: Full-stack customer engagement suite

Objectives:

  1. Improve the number of active transacting customers (repeat purchases).
  2. Craft and deliver targeted customer communications to increase conversion from email and drive sustained customer interaction.

Netcore Cloud’s Strategy:

  1. Multiple channel engagement – Email, Web Push, App Push, Web Message.
  2. Automated trigger communication.
  3. Journey Orchestration with different workflows to capture customer interest.

 

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