How Indodax Achieved a 38% Boost in Email Reader Retention and an 18% Increase in Customer Verification with Netcore Martech Platform

How Indodax Achieved a 38% Boost in Email Reader Retention and an 18% Increase in Customer Verification with Netcore Martech Platform

Key Results
23%
Surge in Website Clicks
38%
Boost in Email Reader Retention
18%
Increase in KYC Submissions

About Indodax: Indodax is Indonesia’s leading cryptocurrency exchange, providing a secure and efficient platform for trading over 400 cryptocurrencies. Established in 2014, it serves more than 7.2 million users and operates 24/7 to facilitate seamless digital asset transactions.

Company: Indodax

Industry: Cryptocurrency Exchange

Location: Indonesia

Category: Customer Engagement

Solutions Used: Netcore Cloud’s Customer Engagement Platform

Growth Objective

Enhance customer engagement to increase registrations, KYC completion, deposits, and trading activity.

Solution

  • Customer Lifecycle Automation: Automated key customer touchpoints.
  • App Push Notifications: Boosted user activity and deposits.
  • Email Marketing: Engaged audiences with newsletters and promotions.

 

Benefits 

  • 23% Increase in Website Clicks
  • 38% Boost in Email Reader Retention
  • 18% Rise in KYC Submissions
  • Strengthened long-term strategic partnership with Netcore.
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