How Indodax Achieved a 38% Boost in Email Reader Retention and an 18% Increase in Customer Verification with Netcore Martech Platform

Key Results

23%

Surge in Website Clicks

38%

Boost in Email Reader Retention

18%

Increase in KYC Submissions

About Indodax: Indodax is Indonesia’s leading cryptocurrency exchange, providing a secure and efficient platform for trading over 400 cryptocurrencies. Established in 2014, it serves more than 7.2 million users and operates 24/7 to facilitate seamless digital asset transactions.

Company: Indodax

Industry: Cryptocurrency Exchange

Location: Indonesia

Category: Customer Engagement

Solutions Used: Netcore Cloud’s Customer Engagement Platform

Growth Objective

Enhance customer engagement to increase registrations, KYC completion, deposits, and trading activity.

Solution

Customer Lifecycle Automation: Automated key customer touchpoints.
App Push Notifications: Boosted user activity and deposits.
Email Marketing: Engaged audiences with newsletters and promotions.

Benefits

23% Increase in Website Clicks
38% Boost in Email Reader Retention
18% Rise in KYC Submissions
Strengthened long-term strategic partnership with Netcore.

“Throughout our partnership, Netcore has consistently delivered valuable support whenever needed. When it comes to consumer engagement the 'Journey' feature stands out for being easy, fun, and innovative."

Antony Kusuma, VP - Marketing

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