Feedback

Build a customer-focussed product
with real-time feedback

Nudge users to give a high app rating with real-time feedback. Understand user pulse at key moments to keep users delighted. Ensure app ratings stay high with timely feedback.

Dynamic feedback, real-time

Contextual feedback from
right users

Reduce churn by
addressing user inputs

Know the user pulse at the right time and act!

Nudge users toward a
high app rating

The best time to ask users to rate an app is after they receive that variable emotional reward. In other words, the best time to ask is when they're delighted!

Nudge-users-toward-a-high-app-rating

Get-right-to-the-source-with-open-text-feedback

Get right to the source
with open text feedback

Getting qualitative feedback from users can often be a laborious process. Deploy open text feedback nudge at different moments in the user journey to contextualize the feedback

Inform your merchandise buys
or product roadmap

If purely qualitative feedback is too open-ended, give users a few choices when asking for feedback. For instance, ask users who have come to an e-commerce shop through a marketing sale campaign on what they like about the most recent lookbook

Inform-your-merchandise-buys-or-product-roadmap

Reduce-churn-by-finding-friction-points-via-NPS-surveys

Reduce churn by finding
friction points via NPS surveys

One way to glean actionable insight from NPS scores is to ground and contextualize them into a fixed variable, like user cohorts

Address low NPS score users by triggering delight

Unfortunately, some users will have a bad experience on an app, whether “warranted” or not. And that's ok! Address low NPS scorers who had a bad experience by triggering an open text feedback nudge or by giving them a discount via a message nudge

Address-low-NPS-score-users-by-triggering-delight

Get-instant-feedback-on-support

Get instant feedback on support

Avoid using the same NPS surveys across the entirety of the customer interactions and deploy a simple yes/no survey instead

Our customers love feedback!

CMOs, Growth Hackers, and PMs at customer-centric companies of every size and industry rely on Netcore

We improved our adoption, conversions numbers and cut down countless developer hours.

Sanjeev Kumar

SVP, Product

Product Experience gradeup-2

Read the full case study

Other leading brands empowering their product experiences using Netcore

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Research-backed resources to optimize your retention playbook

Contextual nudges and walkthroughs

Contextual Nudges & Walkthroughs: The New App Retention Catalysts

Understand the KPIs that contextual nudges and walkthroughs impact positively

Nudges for feature adoption

Nudges for Feature Adoption in 2020 – An Observational Study

A break down of Instructional and Educational Nudges

Trends in App Engagement and Product Experience for 2021

Top 5 Trends in App Engagement and Product Experience for 2021

This guide will give you a deeper understanding of what we mean by each of these and how they could work magic for your mobile-first brand!

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