Solution Used: Full-stack customer engagement suite
Objectives:
Optimize segmentation for more cross-sales opportunities.
Increase engagement rates.
Increase app retention rate.
Close engagement gap with app users without email addresses.
Proactively manage customer experience.
Netcore Cloud’s Strategy:
Robust and efficient segmentation.
Subject line and send time optimization.
Accurate event tracking and trigger messaging.
Flexible recipient identification to maximize engagement.
"Netcore’s solutions and support team have been phenomenal in the successes I have achieved leading Customer Engagement for the Bank. We had significant growth in engagement rates, user experience, and customer retention. I particularly appreciate how easy it is to create segments, design and deploy automated journeys, review specific user events, analyze user behaviors, and most recently the new access control features with a variety of roles that allow for cross-functional collaborations across teams that need access to the platform."
Solomon Adeyeri, Team Lead, Customer Engagement - CX Strategy Design Customer Experience Strategy Group
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