Netcore Cloud Security Update: Strengthening Trust through Responsible Collaboration

“This blog was published following an independent review, ensuring the security of customer data.”

Overview

At Netcore Cloud, safeguarding customer data and maintaining the highest standards of
security remain central to our mission.

As part of our continuous monitoring and engagement with the security research community, our team was responsibly notified about a configuration issue related to our Pepipost (Email API) product hosted in India. No other Netcore products or platforms — including Customer Engagement (Smartech), CPAAS (SMS, WhatsApp,RCS) and Product Experience (PX) — were impacted or exposed in any manner.

Following standard security protocols, the affected resource was promptly secured, access credentials rotated, and configurations corrected.

Comprehensive internal and independent assurance reviews confirmed no evidence of data exfiltration, misuse or compromise.

Responsible Collaboration

We value the role of responsible security researchers who help organizations continuously
strengthen their defenses.

In alignment with our responsible disclosure practices, our security team promptly validated and
resolved the reported issue within a few hours and took the opportunity to reinforce our controls
across all environments.

This event demonstrates the importance of collaborative security — where transparency,
accountability, and continuous learning together enhance resilience and trust.

Actions & Validation

As part of our corrective, preventive and assurance-led approach, Netcore Cloud:

• Isolated and revoked access to the exposed environment.

• Rotated credentials and reviewed all related logs and access permissions.

• Conducted multi-layer validation through internal and independent assurance checks.

• Deployed continuous configuration and compliance monitoring to prevent similar occurrences.

All reviews confirmed that customer-facing systems remained secure throughout, and that
there was no indication of external exploitation or data misuse.

Customer Assurance

We want to reassure all our customers and partners that:

• No customer data, credentials or campaign information compromised.
• No action is required from customers.
• All systems remain fully secure and operational, validated through independent assurance checks.

Our continuous investments in automation, resilience, and responsible engagement reflect our unwavering commitment to your trust and confidence.

Commitment to Transparency

At Netcore Cloud, we believe that transparency and continuous improvement form the foundation of digital trust.

This event highlights the effectiveness of our swift incident response, and collaboration with the broader security community.

We remain dedicated to continuous improvement and resilience across every layer of our platform, ensuring lasting confidence and trust in our ecosystem.

For Assurance or Security Inquiries:

📧 Email: [email protected]

🔒 Trust & Security Center: https://netcorecloud.com/security

Netcore Cloud Security Team