Hero MotoCorp scales digital engagement by 5X and achieves 30% growth in service bookings with Netcore Cloud

Challenges Faced

While preparing to launch its new app, Hero MotoCorp aimed to elevate digital engagement through richer personalization and automation. However, its existing platform lacked:

• Advanced in-app engagement features like contextual nudges and guided walkthroughs.
• AI-driven personalization to make rider interactions more habit-forming.
• Unified lifecycle automation to orchestrate journeys across onboarding, service, and loyalty.
• Consultative support and strategic KPI alignment to maximize ROI from app engagement.

This led Hero MotoCorp to evaluate multiple leading providers, where Netcore Cloud’s differentiated nudging capabilities and consultative, KPI-driven approach stood out as the clear choice.

Solution

1. Designing Hero’s Growth Playbook

Netcore collaborated closely with Hero to create a KPI-driven engagement strategy focused on four levers—boosting app engagement, increasing service and exchange conversions, reducing churn, and optimizing marketing costs.

2. Lifecycle Automation and AI-Led Journeys

Over 20 automated journeys were deployed across onboarding, test rides, service bookings, RSA renewals, loyalty, and feedback capture—ensuring riders were engaged contextually at every stage.

3. In-App Nudges and Personalization

Rich media push notifications, guided walkthroughs, and contextual nudges created a more habit-forming app experience—resulting in a 19% uplift in MAUs and higher repeat engagement.

4. Churn Analytics and RFM Targeting

Data-driven reactivation flows and exit-intent nudges cut uninstalls by 17.7 percentage points, significantly improving retention and brand trust.

5. Cost-Efficient Growth via Owned Channels

By leveraging app push, nudges, and automation instead of paid media, Hero achieved scalable growth with flat marketing costs and double-digit KPI lifts.

Impact

Hero MotoCorp achieved measurable, business-impacting growth within 90 days:

• 5X surge in digital engagement
• 30% rise in service bookings
• 28% higher exchange enquiries
• 17.7 pp drop in uninstall rate
• 12% increase in Goodlife loyalty and Play Store rating

All without increasing media spend — proving the power of Netcore’s AI-driven app engagement and lifecycle automation.