The Jewellery Group’s 9X ROI Digital Growth Story with Netcore Cloud’s Customer Engagement Platform

About Mazzucchelli’s

The Jewellery Group is one of Australia’s most enduring jewellery houses, the proud parent of iconic brands Mazzucchelli’s, with a legacy dating back to 1903, and Zamels, a household name since 1954. Today, they’re blending timeless in-store experiences with modern digital journeys.

Company: Mazzucchelli’s

Website: https://mazzucchellis.com.

Industry: Retail / E-commerce

Location: Australia

Category: Customer Engagement

Solutions Used: Automated Journeys, Web Personalization, Content Personalization

Objectives

Drive online revenue growth by turning casual browsers into loyal customers through a personalized online shopping experience. Deliver seamless, real-time experiences that boost conversions, retention, and digital’s overall contribution to sales.

How the Jewellery Group transformed their Digital Engagement

The Jewellery Group partnered with Netcore Cloud to transform their digital engagement strategy, turning high traffic into high-value conversions through personalization, automation, and multi-channel touchpoints.

They achieved this with 2 core strategies:

Turning product views into purchases with Personalized Web Messages
Reactivating high-intent shoppers with Real-Time Personalization

👉 Download the full success story to uncover

How The Jewellery Group bridged the offline–online gap with Netcore’s personalization and automation
How web pop-ups, exit-intent nudges, and “Recently Viewed” widgets turned browsers into buyers
How real-time journeys, cart reminders, and social proof boosted conversions and engagement
The proven playbook behind a 26.8% revenue uplift, 97% engagement boost, and 9X ROI from digital campaigns

"Partnering with Netcore has been a game-changer for our digital strategy. With their advanced personalization tools and seamless orchestration of journeys, we’ve seen a 26.82% uplift in overall revenue and a 9X ROI — results that speak for themselves! Through strategic implementation of pop-ups, web push notifications, and tailored content, we achieved an impressive 97% uplift in engagement rate across our campaigns. Netcore’s platform contributed to 10% of our overall revenue, helping us engage high-intent users with the right message at the right time. Their team’s support, insights, and commitment to our success made it a truly impactful collaboration. We’re excited about the future and the continued growth this partnership will bring.”

Abhishek Arora, CRM, Loyalty & Omni-Channel Customer Acquisition Lead