Shadowfax achieves a whopping 69% lift in Feature Adoption with Netcore’s No-code Nudges Technology

Shadowfax achieves a whopping 69% lift in Feature Adoption with Netcore's No-code Nudges Technology

Key Results
58%
Achieved conversion in nudging the users to pick first order
4000
Feedbacks for new applications collected
69%
Leveraged adoption of "One Click" Feature

Company: ShadowFax

Website: https://www.shadowfax.in/

Industry: Delivery Platform

Location: India

Category: Logistics

Solutions Used: Product Experience Platform

Objectives

  • On-Ground Training for Riders
  • Facilitating end-to-end training for newly onboarded Shadowfax riders.

  • Feedback Collection
  • To refine the order collection flow and to optimize app operations, there was a need to collect feedback from the riders` religiously.

  • Optimizing Wait Time
  • There was an urgent need to optimize the time taken between order pickups – To promote and increase the adoption of Self Pickup feature.

 

Netcore’s Strategy

  • Designed an end-to-end Onboarding Series for New Riders
  • Automated In-app Feedback Surveys deployed after every order delivery
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