Resources
Sendo

Sendo, leading Vietnamese e-commerce retailer, increases web and mobile app transactions by over 51% with Netcore Cloud

Key results
51%
Online transactions across website and mobile app
21%
Number of app launches via app push notifications
2X
Delivery speed of time-sensitive app push notification campaigns
Company:
Sendo is a Vietnamese e-commerce retailer and online commerce platform
Industry:
Ecommerce
Location:
Vietnam
Category:
Customer Engagement, Push Notifications
Solution Used:
Customer Engagement, Smart Push

Challenges

  • Absence of a scalable multi-channel marketing platform to personalize customer engagement across their website, mobile app, and email campaigns
  • Delivery of time-sensitive app push notification campaigns like Flash Sales at speed and scale
  • High internal dependency in deployment of in-app and on-site marketing campaigns

Netcore’s Strategy-

Netcore’s intelligent customer engagement platform helped Sendo:

  • Trigger real-time, contextual web messages with personalized links: Based on unique customer activities on website that helped deliver seamless e-shopping experiences
  • Increase app push notification delivery rates with Smart Push: Helped engage customers with time-sensitive offers and deals, driving higher conversions
  • Automate cross-device journeys across the customer lifecycle: Helped drive greater conversions while reducing in-house time and manpower investment

 

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