Sendo, leading Vietnamese e-commerce retailer, increases web and mobile app transactions by over 51% with Netcore Cloud

Key results

51%

Online transactions across website and mobile app

21%

Number of app launches via app push notifications

2X

Delivery speed of time-sensitive app push notification campaigns

Company:

Sendo is a Vietnamese e-commerce retailer and online commerce platform

https://www.sendo.vn/

Industry:

Ecommerce

Location:

Vietnam

Category:

Customer Engagement, Push Notifications

Solution Used:

Customer Engagement, Smart Push

Challenges

Absence of a scalable multi-channel marketing platform to personalize customer engagement across their website, mobile app, and email campaigns
Delivery of time-sensitive app push notification campaigns like Flash Sales at speed and scale
High internal dependency in deployment of in-app and on-site marketing campaigns

Netcore’s Strategy-

Netcore’s intelligent customer engagement platform helped Sendo:

Trigger real-time, contextual web messages with personalized links: Based on unique customer activities on website that helped deliver seamless e-shopping experiences
Increase app push notification delivery rates with Smart Push: Helped engage customers with time-sensitive offers and deals, driving higher conversions
Automate cross-device journeys across the customer lifecycle: Helped drive greater conversions while reducing in-house time and manpower investment

Netcore Cloud has helped us increase our app engagement by 21% and overall online transactions by 51%. The Netcore team has always ensured excellent service levels and has consulted us to leverage the best solution for all our business needs.

Duc Pham

Duc Pham, Buyer Engagement Director

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