99 Group achieves a 19% uplift in number of inquiries and a 3x uplift in app stickiness Netcore Engagement Platform

Company: 99 Group is a leading real estate technology company from Indonesia that operates real estate portals across Southeast Asia and specializes in digital property advertising.

Customer Website

Industry: Real estate

Location: Indonesia

Category: Customer engagement

Solutions Used: Customer engagement

Objectives:

Personalization: By enhancing customer segmentation and localization, they could tailor messages to individual preferences, fostering stronger connections.
Automation: Automating interactions based on segments would enable timely, relevant engagement across the client journey.
Performance Insights: With improved analytics and reporting, they could better optimize campaigns and uncover new growth opportunities.

Netcore Cloud’s Strategy:

Netcore Cloud’s Customer Engagement solution helped 99 Group by:

Nudges: Leveraged to conduct Walkthroughs, Feature Discovery, and Educate users to improve app adoption
App push notifications: Leveraged to drive offline Users from outside the App to explore the app content and increase conversions
Emails: Engage with audiences outside app hours for better brand awareness + engagement, resulting in additional conversion goals
Website personalization: Capture attention with personalized native recommendations + Enhanced User Satisfaction, resulting in additional conversions

"For 99 Group Indonesia, collaborating with Netcore has been transformative. In an industry where the sales funnel is longer, and a purchase decision is a life milestone, the teams commitment to comprehending the requirements specific to our industry and ensuring our satisfaction through their due diligence, insights, and support has been impeccable with our high standards. We've been able to maximize our ROI and bring more value to our users with Netcore's personalized app push notifications, AMP Emails, personalized widgets and PX, resulting in higher conversions. Personalization and handpicked selections play a major role in our demand generation, and this collaboration has only made this grow from strength to strength. We look forward to Netcore helping us reach even greater heights and accomplishing our mission to be the simplest and most trusted property marketplace in Southeast Asia."

Bharat Buxani Senior Vice President, Marketing

Our collaboration with Netcore has been a key driver of efficiency and measurable success. The seamless integration of their tools into our operations has streamlined our processes and delivered a good ROI. The results are clear—enhanced lead generation, personalized lead nurturing, increased customer engagement, and overall business growth. The support provided by their team has been exceptional. From the initial setup to continuous optimization, their assistance has ensured that we maximize the platform's value. The powerful features, such as personalized app push notifications, tailored property recommendations in emails, AMP emails, personalized widgets and PX, and the WhatsApp chatbot, have enabled us to address critical business challenges while refining our marketing strategies. Netcore’s comprehensive suite of tools has allowed us to efficiently meet our specific business needs, and the platform's ease of use has made it simple to integrate into our daily operations. We look forward to continued innovation from Netcore as we expand our marketing strategies and scale our business further.

Heru Nasihin Marketing Strategy Senior Manager

99 Group achieves 19% uplift in number of inquiries and a 3x uplift in app stickiness with Netcore Cloud’s Customer Engagement

Objectives:

Netcore Cloud’s Strategy: