Email API Terms and Policies
Policy Version Date: July 2021
These TERMS OF SERVICE (this “Agreement”) is made between Netcore Cloud and you, or if you represent an entity or other organization, that entity or organization (in either case “You” or “Your”).
Netcore Cloud provides certain services relating to the development, transmission, analysis, and management of email messages (the “Services”) through the web site located at www.netcorecloud.com and such other sites as may be designated by Netcore Cloud (each, the “Site” or collectively, the “Sites”).
All access to and use of the Services available through the Site is subject to the terms of this Agreement. If You wish to access and use the publicly available portions of the Services and the Site, You may do so only in compliance with the terms of this Agreement. If You have placed or later place an order (whether through the Site, by email, phone or otherwise) with Netcore Cloud (Your “Order”) seeking to access and use certain of the Services requiring registration, Netcore Cloud is willing to accept Your Order and provide You with access to and use of those Services only if You comply with the terms and conditions of this Agreement.
Without limiting the foregoing, the Services are not available to individuals under the age of 18 or who do not meet any of the other qualifications included in this agreement.
PLEASE CAREFULLY READ THIS AGREEMENT. BY SUBMITTING AN ORDER OR BY ACCESSING OR USING THE SITE OR SERVICES, YOU AGREE THAT YOU HAVE READ AND AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT.
IF YOU DO NOT AGREE TO THIS AGREEMENT OR DO NOT MEET THE QUALIFICATIONS INCLUDED IN THIS AGREEMENT, NETCORE CLOUD IS NOT WILLING TO PROVIDE YOU WITH ACCESS TO OR USE OF THE SITE OR SERVICES AND YOU MUST NOT ACCESS OR USE THE SITE OR SERVICES. IF YOU ACCESS OR USE THE SITE OR SERVICES, YOU ACKNOWLEDGE THAT YOU MEET THE QUALIFICATIONS INCLUDED IN THIS AGREEMENT AND AGREE TO BE BOUND BY THIS AGREEMENT.
This Agreement is entered into as of the earlier of the date You first submit an Order relating to the Services or first access or use the Services or a Site (the “Effective Date”). This Agreement consists of the following terms and conditions and each Order submitted by You and accepted by Netcore Cloud, each of which is incorporated in and made a part of this Agreement. Unless otherwise amended as provided herein, this Agreement will exclusively govern Your access to and use of the Services and the Sites and is the complete and exclusive understanding and agreement between the parties, and supersedes any oral or written proposal, agreement or other communication between the parties, regarding Your access to and use of the Services and the Sites. Except as expressly set forth in this Agreement, this Agreement may be amended or modified only by a writing signed by both parties. All waivers under this Agreement must be in writing. Any waiver or failure to enforce any provision of this Agreement on one occasion will not be deemed a waiver of any other provision or of such provision on any other occasion.
Netcore Cloud reserves the right, at any time, to change or modify the Site, Services, or this Agreement, by making such change or modification available on the Site or by providing other notice to You. Any such change or modification will be effective 30 days after posting on the Site or such other notice. As applicable, You will be deemed to have agreed to such change or modification through Your continued use of the Site or Services.
Terms used in this Agreement will have the definitions given in this Agreement or, if not defined in this Agreement, will have their plain English meaning as commonly interpreted within the United States.
2. Orders And Confirmation
All Orders placed by You will be governed by the terms of this Agreement. Netcore Cloud will confirm Your Order either through the Site at the time you submit Your Order or by providing You with access to the Services (each, a “Confirmation”). If the terms of any Order conflict with the terms of any Confirmation of that Order, the terms of the Confirmation will govern and control with respect to the Services provided to You. This Agreement will govern and control the terms of each Order and Confirmation under this Agreement. By accessing or using any of the Services, You agree to be bound by the terms of this Agreement and each applicable Order and Confirmation with respect to those Services.
This Agreement will be effective upon the Effective Date. If You have ordered a trial subscription to the Services or a subscription to any free Services, as indicated in an applicable Order or Confirmation (a “Trial/Free Subscription”), then the term of this Agreement will continue for the period of the Trial/Free Subscription indicated in the applicable Order or Confirmation and will thereafter expire unless You place an Order for a non-trial subscription to the Services prior to the completion thereof. If You have ordered a non-trial subscription to the Services, then the term of this Agreement will continue for the initial period stated in the applicable Order or Confirmation for the Services and will thereafter automatically renew for successive additional periods of equal duration. If no initial period is stated in the applicable Order or Confirmation for the Services, this Agreement will continue for an initial period of 12 months and will thereafter automatically renew for successive additional 12-month period. Unless terminated as set forth herein, the term of this Agreement will continue to renew until You notify Netcore Cloud that You do not wish to renew the Agreement at least 30 days prior to the end of the then-current period. In all other cases, the term of this Agreement will continue until terminated as set forth herein.
Subject to this Agreement, during the term of this Agreement Netcore Cloud will provide You with a limited subscription to access and use the Services subject to Confirmations under this Agreement, solely for Your own use in connection with your own business purposes. Your rights to access and use the Services are personal, non-exclusive, non-transferable and non-sublicensable. You understand that Netcore Cloud may from time to time, in its sole discretion, update, change, revise, suspend or discontinue the Services (or any portion thereof) with or without notice.
5. Access To The Services
Upon Confirmation of Your Order by Netcore Cloud, the rights granted to You under this Agreement entitle You to access the Services through accounts (each, an “Account”). You will be provided with a user identification and password applicable to each Account You have purchased (each such user identification and password, an “Account ID”). Each Account ID is personal in nature and may be used only by You or, if You are an organization, by designated employees within Your organization or contractors who are contractually required to comply with the terms of this Agreement (such individual, as applicable, the “User” of the Account). You are solely responsible for all use of the Services by each User and for compliance by each User with the applicable terms of this Agreement. You will ensure the security and confidentiality of each Account ID and will notify Netcore Cloud immediately if any Account ID is lost, stolen or otherwise compromised. You acknowledge that You are fully responsible for all costs, fees, liabilities or damages incurred through use of each Account ID (whether lawful or unlawful) and that any Services ordered or transactions completed through any Account or under any Account ID will be deemed to have been lawfully completed by You. In no event will Netcore Cloud be liable for the foregoing obligations or the failure by You to fulfill such obligations. You will be solely responsible, at Your own expense, for acquiring, installing and maintaining all hardware, software and other equipment as may be necessary for You and each User to connect to, access, and use the Services and the Sites.
6. Applicable Policies
In addition to the terms of this Agreement, Your access to and use of the Site and Services is subject to Netcore Cloud’s then-current policies relating to the Site and Services, including, without limitation, the Netcore Cloud . You are responsible for compliance with these policies and all other Netcore Cloud policies applicable to the access and use of the Services posted to the Site or provided through Services.
Any software or code available on or for download through the Site or Services (“Software”) is protected by Intellectual Property Rights (IPR, as defined below). Unless otherwise expressly stated in a license or other agreement separate from this Agreement that You may have entered into (or may enter into) with Netcore Cloud relating to any Software (each such license or other agreement, a “Software License Agreement”), Netcore Cloud grants you a limited, non-exclusive right, non-transferable, non-sublicensable, license to download, install and execute the Software in accordance with the instructions provided on the Site and solely for your own business purposes in connection with Your access to and use of the Services. Except as expressly set forth in the foregoing sentence (or any applicable Software License Agreement), You are granted no licenses or rights, whether by implication, estoppel, or otherwise, in or to any Software or any IPR therein or related thereto, and You may not modify, reproduce, perform, display, create derivative works from, republish, post, transmit, participate in the transfer or sale of, distribute, or in any way exploit any portion of the Software without the prior written permission of Netcore Cloud. Except as set forth in this Agreement, any Software License Agreement will control in the event of a conflict between the terms of this Agreement and that Software License Agreement.
8. Third-Party Services
The Services may include services developed, provided, or maintained by third-party service providers (“Third-Party Services”). In addition to the terms of this Agreement, Your access to and use of any Third-Party Services is also subject to any other agreement separate from this Agreement that You may enter into (or may have entered into) relating to those Third-Party Services (each, a “Third-Party Service Agreement”). The terms of any Third-Party Service Agreement will apply to the applicable Third-Party Services provided under that Third-Party Service Agreement in addition to the terms of this Agreement. Except as set forth in this Agreement, the terms of any Third-Party Service Agreement will control in the event of a conflict between the terms of this Agreement and that Third-Party Service Agreement. All other Third-Party Services will be subject to the terms of this Agreement. Third-Party Services may be subject to additional Fees as set forth on the Site. Notwithstanding the terms of any Third-Party Services Agreement, Netcore Cloud may change, modify or discontinue any Third-Party Service at any time and without notice to You. Except as expressly set forth in this Agreement or any Third-Party Service Agreement, You are granted no licenses or rights, whether by implication, estoppel, or otherwise, in or to any Third-Party Services.
You acknowledge that the Services, Sites, Software, and the databases, software, hardware, and other technology used by or on behalf of Netcore Cloud to provide the Services and operate the Sites (the “Technology”) and their structure, organization, and underlying data, information and source code constitute valuable trade secrets of Netcore Cloud. You will not, and will not permit any third-party to: (1) access or use the Services or the Sites, in whole or in part, except as expressly provided in this Agreement; (2) use the Site, Services or any Software to harvest or collect email addresses or other contact information of third parties by any means for the purposes of sending unsolicited emails or other unsolicited communications; (3) use the Site, Services or any Software in any unlawful manner or in any other manner that could damage, disable, overburden or impair the Site or Services; (4) use automated scripts to collect information from or otherwise interact with the Site, Services or any Software; (5) use the Site, Services or any Software to intimidate or harass any other people or entities; alter, modify, reproduce, create derivative works of the Services, Technology, or any Software; (6) distribute, sell, resell, lend, loan, lease, license, sub-license or transfer any of Your rights to access or use the Services or any Software, including, without limitation, providing outsourcing, service bureau, hosting, application service provider or on-line services to third parties, or otherwise make the Services or any Software, or access thereto, available to any third-party; (7) reverse engineer, disassemble, decompile, or otherwise attempt to derive the source code or method of operation of or any trade secrets embodied in the Site, Services, Technology or any Software; (8) attempt to circumvent or overcome any technological protection measures intended to restrict access to any portion of the Sites, Services, Technology, or any Software; or (9) interfere in any manner with the operation or hosting of the Sites, Services, Technology or any Software, or attempt to gain unauthorized access to the Sites, Services, Technology or any Software. (10) You may not attempt to probe, scan, penetrate or test the vulnerability of a Netcore Cloud system or network, or to breach the Netcore cloud security or authentication measures, whether by passive or intrusive techniques. You will not allow any access to or use of the Services by anyone other than Your authorized Users, and any such use will be consistent with the terms, conditions and restrictions set forth in this Agreement.
10. Fees And Payment
You agree to pay Netcore Cloud all fees set forth in each Order or Confirmation and any fees otherwise specified on the Site or through the Services (“Fees”). All Fees will be billed as indicated in each Order or Confirmation. If the applicable Order or Confirmation does not specify any applicable billing terms, the initial payment of Fees specified under that Order or Confirmation for each period in Your subscription will be due and payable by You in advance on or before the Effective Date and again on or before the completion of each subsequent period under this Agreement. If You have specified credit card or direct withdrawal from a bank account as an applicable payment mechanism under this Agreement, You grant Netcore Cloud the right to charge the credit card or debit the bank account provided to Netcore Cloud for all Fees incurred under this Agreement. All Fees will be non-refundable once paid to Netcore Cloud (including upon any termination or suspension of this Agreement). . Should payments be due for more 30 days or more, Netcore Cloud reserves the right to suspend the Services until the customer resolves any outstanding dues and interest penalties.
If Netcore Cloud requires use of collection agencies, attorneys, or courts of law for collection on Your account, You will be responsible for those expenses. You will be responsible for all use, sales, and other taxes imposed on the Services provided under this Agreement.
This Agreement may be terminated by Netcore Cloud, at any time, in Netcore Cloud’s sole discretion: (1) upon any breach by You of this Agreement that remains uncured ten (10) days after Netcore Cloud delivers written notice to You of such breach; or (2) at any time during any Trial/Free Subscription, for any reason or no reason, upon notice to You. Without limiting Netcore Cloud’s right to terminate this Agreement, Netcore Cloud may also immediately and indefinitely suspend Your access to the Sites or Services, with or without notice to You, upon any actual, threatened or suspected breach of this Agreement or of applicable law or upon any other conduct deemed inappropriate or detrimental to the Services by Netcore Cloud. Upon termination or expiration of this Agreement for any reason: (a) all rights and subscriptions granted to You under this Agreement will terminate; (b) You will immediately cease all use of and access to the Sites and Services; (c) all Fees then owed by You will become immediately due and payable; (d) You will immediately either return to Netcore Cloud or, at Netcore Cloud’s discretion, destroy the Netcore Cloud Content, Account IDs, Netcore Cloud Confidential Information, and other information related to this Agreement in Your possession or control; and (e) Netcore Cloud may delete any of Your Content held by Netcore Cloud within 10 days after the date of termination. Sections 6 (Applicable Policies), 9 (Restrictions), 10 (Fees and Payment), 11 (Termination and Suspension), 12 (Ownership), 14.3 (Warranties and Disclaimer: Disclaimer), 15.2 (Indemnity: By You), 16 (Limitation on Liability), 17 (Data Privacy), 18 (Confidentiality), 21 (Disputes), 22 (Governing Law) and 23 (General) will survive any expiration or termination of this Agreement.
Netcore Cloud retains all right, title and interest, including, without limitation, all IPR (as defined below), in and to the Sites, Services, Technology, Netcore Cloud Content (as defined below), any Software, and any additions, improvements, updates, and modifications thereto. You acknowledge that You are not receiving any ownership interest in or to any of the foregoing, and no right or license is granted to You to use them apart from Your right to access the Services under this Agreement. The Netcore Cloud name, logo and the product and service names associated with the Services are trademarks of Netcore Cloud (or its third-party providers), and no right or license is granted to You to use them. For purposes of this Agreement, “IPR” means any and all intellectual property rights, proprietary rights, rights of publicity, rights of privacy, and any and all other legal rights protecting data, information or intangible property throughout the world, including, without limitation, any and all copyrights, trademarks, service marks, trade secrets, patent rights, moral rights, sui generis rights in databases, and contract rights.
13. Netcore Cloud Content
You will have access to certain data, information and other content through the Site and Services (“Netcore Cloud Content”). Unless otherwise noted on the Site, as between You and Netcore Cloud, all Netcore Cloud Content is owned by Netcore Cloud. Subject to this Agreement, each User may: (a) access the Netcore Cloud Content (without modification) solely for Your own business purposes in connection with Your use of the Services; and (b) distribute the Netcore Cloud Content (without modification) as incorporated into emails generated and sent by You through the Services. Except as expressly provided in this Agreement, You will not, and will not permit any User to: (i) alter, modify, reproduce, or create derivative works of the Netcore Cloud Content; (ii) distribute, sell, resell, lend, loan, lease, license, sublicense or transfer the Netcore Cloud Content, including, without limitation, providing outsourcing, service bureau, commercial hosting, application service provider or on-line services to third parties; or (iii) alter, obscure or remove any copyright, trademark or any other notices that are provided on or in connection with the Netcore Cloud Content. Certain of the Netcore Cloud Content includes or is based on data, information and content from independent third-party providers (“Third-Party Content”). Netcore Cloud uses commercially reasonable measures to ensure that the Third-Party Content is reliable, but Netcore Cloud has no independent basis to verify or contradict the accuracy or completeness of the Third-Party Content and will not be responsible for any erroneous Third-Party Content provided through the Services.
14. Warranties And Disclaimer By Netcore Cloud
Except in the case of any Services provided during a Trial/Free Subscription, Netcore Cloud represents and warrants to You that Netcore Cloud will use commercially reasonable efforts to maintain and verify that the Services operate in accordance with this Agreement. Netcore Cloud’s sole obligation and Your sole and exclusive remedy in the event of any failure by Netcore Cloud to comply with the foregoing sentence will be for Netcore Cloud to, at Netcore Cloud’s option, re-perform the affected Services or refund to You the fees You have actually paid for the affected Services during the month in which the failure occurred. Notwithstanding the foregoing, You remain solely and entirely responsible for Your compliance with, and will defend, indemnify and hold harmless Netcore Cloud from and against any claims arising from any actual or alleged violation by You of any international, federal, state or local treaties, laws, rules, regulations or ordinances regarding Your use of or access to the Site or Services or regarding your business, products or services, including, without limitation, regarding data and data privacy and the transmission of electronic mail messages, whether solicited or unsolicited.
By You. You hereby represent, warrant, and covenant for the benefit of Netcore Cloud that: (1) You have the legal right and authority to enter into this Agreement, and, if You are accepting this Agreement on behalf of a company or other entity, to bind the company or other entity to the terms of this Agreement; (2) You have the legal right and authority to perform Your obligations under this Agreement and to grant the rights and licenses described in this Agreement and in any applicable additional agreement You enter into in connection with any of the Services; and (3) Your Content, and any other data, information or content You provide to Netcore Cloud in connection with this Agreement and Your access to the Site and use of the Services, is correct and current.
Disclaimer. EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION 14, THE SITES AND SERVICES (AND ALL NETCORE CLOUD CONTENT PROVIDED THROUGH THE SITES AND SERVICES) ARE PROVIDED TO YOU STRICTLY “AS IS” AND “AS AVAILABLE” AND Netcore Cloud AND ITS PROVIDERS EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES AND REPRESENTATIONS OF ANY KIND WITH REGARD TO ANY SUBJECT MATTER OF THIS AGREEMENT, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, TITLE OR NON-INFRINGEMENT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY NETCORE CLOUD, ITS EMPLOYEES, DISTRIBUTORS, DEALERS, OR AGENTS WILL INCREASE THE SCOPE OF, OR CREATE ANY NEW WARRANTIES IN ADDITION TO, THE WARRANTIES EXPRESSLY SET FORTH IN THIS SECTION 14.
By Netcore Cloud. Except in the case of any Services provided during a Trial/Free Subscription, Netcore Cloud will, at its expense, defend You against any claims brought against You by a third-party that Your use of the Services in accordance with this Agreement infringes any copyright, trade secret or trademark right. The foregoing obligations of Netcore Cloud under this Section 15 are conditioned upon You providing Netcore Cloud with: (a) notice of any such claim within 10 days after You receive written notice thereof; (b) sole control over the defense and settlement of such claim; and (c) reasonable assistance (at Netcore Cloud’s expense) in the defense and settlement of such claim. If You are, or Netcore Cloud reasonably believes You may be, enjoined from using the Services, Netcore Cloud, at Netcore Cloud’s option and expense, may procure the right for You to continue using the Services, replace or modify the Services so that they become non-infringing, or provide You a refund of all pre-paid amounts applicable to such Services (if any) and terminate this Agreement with respect to such Services. This Section 15.1 constitutes Netcore Cloud’s sole and exclusive liability, and Your sole and exclusive remedy, for any infringement or misappropriation of any third-party IPR by or through the Site, Services, Technology, Netcore Cloud Content or any Software.
By You. You hereby indemnify, defend, and hold harmless Netcore Cloud and its affiliates, employees, agents, contractors, assigns, licensees, and successors in interest (“Indemnified Parties”) from any and all claims, losses, liabilities, damages, fees, expenses, and costs (including attorneys’ fees, court costs, damage awards, and settlement amounts) that result from any claim or allegation against any Indemnified Party arising from Your accessing or using the Site, Services, Software, Your Content, Netcore Cloud Content, any email or other communication generated or sent through the Services, or any breach of this Agreement. Netcore Cloud will provide You with notice of any such claim or allegation, and Netcore Cloud will have the right to participate in the defense of any such claim at its expense.
16. Limitation On Liability
IN NO EVENT WILL NETCORE CLOUD BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, HOWEVER CAUSED, UNDER ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE), ARISING IN ANY WAY IN CONNECTION WITH OR OUT OF THE USE OF THE SITES, SERVICES (OR ANY NETCORE CLOUD CONTENT PROVIDED THROUGH THE SITES OR SERVICES), EVEN IF NETCORE CLOUD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LOSS OF DATA, OPPORTUNITY, REVENUES OR PROFITS, BUSINESS INTERRUPTION, OR PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES. NETCORE CLOUD’S TOTAL CUMULATIVE LIABILITY IN CONNECTION WITH THIS AGREEMENT AND ALL SERVICES PROVIDED UNDER THIS AGREEMENT, WHETHER IN CONTRACT OR TORT OR OTHERWISE, WILL NOT EXCEED THE FEES PAID TO NETCORE CLOUD HEREUNDER IN THE 1 MONTH PRECEDING ANY SUCH INITIAL OCCURRENCE OF LIABILITY (OR, IF NO SUCH FEES HAVE BEEN PAID, $10). YOU AGREE THAT THE FEES REFLECT THE ALLOCATION OF RISK SET FORTH IN THIS AGREEMENT AND ACKNOWLEDGE THAT NETCORE CLOUD WOULD NOT ENTER INTO THIS AGREEMENT WITHOUT THESE LIMITATIONS ON ITS LIABILITY. IN JURISDICTIONS WHERE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES IS NOT PERMITTED, NETCORE CLOUD’S LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
17. Data Privacy
18. Data Archiving, Retention & Destruction Policy
During the contract period, Netcore Cloud shall retain Personally identifiable information (PII), which is limited to the email address(es), for delivering emails on behalf of the customer to the intended recipient(s). Netcore Cloud shall retain this PII data for not more than 90 days from the date of transaction, post which, the email addresses will automatically get purged.
Netcore Cloud shall retain usage data and summary of information, for billing, audit, service improvements and responding to the customer’s queries. It is abundantly clarified that for billing, the count for the number of “emails sent” will only be verified against the counts available on the Netcore Cloud platform, which is available from the service start date to the current period.
19. User Data and Security
Anonymous Usage Data
Netcore may monitor use of the Netcore Services by its customers generally and use technical and meta data about Customer’s use of the Netcore Services gathered in an aggregate and anonymous manner in order to improve Netcore Services.Netcore may use, sell, and publish such information, provided that such information does not identify Customer or any Customer Material in any way. For clarity, any data Netcore provides to third parties will only be in an aggregated and anonymous manner with sufficient other customer information such that Customer may not be identified or discovered via analysis on the aggregated data.
Netcore will use commercially reasonable efforts to prevent any unauthorized use, access, processing, destruction, loss or disclosure of any Customer Materials stored or processed by the Netcore Services. In the case of a confirmed unauthorized use, access, processing, destruction, loss or disclosure of any such Customer Materials by a third party (a “Security Incident”).NetCore will notify Customer after Netcore becomes aware of the Security Incident.
Each party shall at all times during the term of this Agreement comply with all applicable legislation pertaining to data protection, data privacy, data retention and/or data security (including the EU/UK GDPR and the California Consumer Privacy Act) and all associated codes of practice and other guidance issues by any applicable data protection authority (“Data Protection Legislation”). The EU/UK GDPR means (i) Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the Processing of Personal Data and on the free movement of such data (General Data Protection Regulation) (the “EUGDPR”); (ii) the EU GDPR as saved into United Kingdom law by virtue of section 3 of the United Kingdom's European Union (Withdrawal) Act 2018 (the “UK GDPR”); (iii) the EU e-Privacy Directive (Directive 2002/58/EC); and (iv) any and all applicable national data protection laws made under, pursuant to or that apply in conjunction with any of (i), (ii) or (iii); in each case as may be amended or superseded from time to time. To the extent applicable under the Data Protection Legislation, each party will obtain and maintain all appropriate consents, registrations required in order to allow that party to perform its obligations under this Agreement.
For purposes of this Agreement, “Confidential Information” means all nonpublic information disclosed or made available under this Agreement that relates to the Technology, the provision or receipt of the Services, or either party’s technology, finances, operations, customers or business. For the avoidance of doubt, (1) the Services, Technology, and Netcore Cloud Content are the Confidential Information of Netcore Cloud, (2) all data regarding Your email recipients, including without limitation, identities and email addresses are Your Confidential Information, and (3) the data and information specified in Section 17 will not be Your Confidential Information. Each party agrees to protect the other party’s Confidential Information with the degree of care that such parties use to protect its own confidential information of like nature, but in no case less than reasonable care. Each party agrees that, except as expressly directed by the other party, it will not at any time during or after the term of this Agreement: (1) disclose any Confidential Information to any third-party; (2) permit any third-party to examine and/or make copies of any reports, documents or electronic data containing Confidential Information; or (3) use any of the Confidential Information for any reason other than for the purposes of this Agreement. Each party may disclose Confidential Information to personnel having a need to receive the Confidential Information in the performance of their duties under this Agreement, provided, however, that such personnel are informed of the confidentiality obligations hereunder and each party uses its best efforts to ensure their compliance therewith. If either party is required to disclose the other party’s Confidential Information pursuant to any statute, regulation, order, subpoena or document discovery request, it will furnish written notice of such disclosure to the other party as soon as practicable in order to afford such party the opportunity to seek a protective order and the party required to make such disclosure will reasonably cooperate in such efforts (at the other party’s reasonable expense). In the event of any conflict between the Política de privacidad and the provisions of this Section 18, the provisions of this Section 18 shall prevail.
21. Claims Of Infringement
Just as Netcore Cloud requires users of the Site to respect the copyrights and other intellectual property rights of Netcore Cloud, its affiliates, and other third parties, Netcore Cloud respects the copyrights and other intellectual property rights of Users of the Site and other third parties. If You believe in good faith that Your copyrighted work has been reproduced on the Site without authorization in a way that constitutes copyright infringement, You may notify our designated copyright agent by email to [email protected]
Please provide the following information to Netcore Cloud’s Copyright Agent:
- The identity and location of the infringed work, and of the allegedly infringing work;
- Your name, address, daytime phone number, and email address, if available;
- A statement that You have a good-faith belief that the use of the copyrighted work is not authorized by the owner, his or her agent, or the law;
- A statement that the information in the notification is accurate and, under penalty of perjury, that You are authorized to act on behalf of the owner; and
- Your electronic or physical signature.
22. Linked Sites
The Site and communications sent through the Services may contain links to third-party sites that are not under the control of Netcore Cloud, and Netcore Cloud is not responsible for any content on any linked site. If you access a third-party site from the Site or from a communication sent through the Services, then you do so at your own risk. Netcore Cloud provides links only as a convenience, and the inclusion of the link does not imply that Netcore Cloud endorses or accepts any responsibility for the content on those third-party sites. Netcore Cloud welcomes links to the Site. You may establish a link to this Site, provided that the link does not state or imply any sponsorship or endorsement of Your site by Netcore Cloud or any group or individual affiliated with Netcore Cloud. You may not use on your site any Content or Marks appearing on the Site in establishing the link. You may not frame or otherwise incorporate into another site the Content or other materials on the Site without prior written consent.
23. Governing Law
In any action or proceeding to enforce rights under the Agreement, the prevailing party will be entitled to recover its costs and attorneys’ fees. The Agreement shall be governed by the laws in India or the United States without regard to its choice or law or conflict of law’s provisions. All legal actions in connection with the Agreement shall be brought in the courts located in Mumbai, India. Any legal actions in connection with the Agreement where the client is located within the United States shall be brought in the courts located in Manhattan, New York, NY, USA.
Emails to the inbox are what we do, our core focus is to encourage good senders and reward them for their best email practices by not charging
This policy (“Policy”) applies to all email and other communications (“Email) generated or sent through the services provided by Netcore Cloud (“Services”) whether through the site located at www.netcorecloud.com or through any other site operated by Netcore Cloud or a Netcore Cloud reseller, distributor, or business partner (each, a “Site”).
BY GENERATING OR SENDING EMAIL THROUGH THE SERVICES, YOU AGREE TO COMPLY WITH THIS POLICY.
NETCORE CLOUD MAY SUSPEND OR TERMINATE YOUR ACCESS TO AND USE OF THE SERVICES WITHOUT NOTICE IF YOU DO NOT COMPLY WITH THIS POLICY.
Your use of the Services must comply with all applicable law. This includes law applicable to you and also laws applicable to Netcore Cloud and the recipient of each Email. Examples of applicable laws include laws relating spam or unsolicited commercial email (UCE), privacy, security, obscenity, defamation, intellectual property, pornography, terrorism, homeland security, gambling, child protection, and other applicable laws. Applicable laws also include policies and regulations based on the country of the sender and/or recipient of the email including, but not limited to, GDPR, United Kingdom’s Data Protection Act, United States of America’s CAN-SPAM and Canada’s Anti-Spam Legislation (CASL). It is your responsibility to know and understand the laws applicable to your use of the Services and the Emails you generate and send through the Services.
Your use of the Services must comply with the Terms of Service applicable to the Services (“TOS”). This Policy is a part of and incorporated into the TOS application to the Services. Click here for our Netcore Cloud TOS. It is your responsibility to read and understand the TOS application to your use of the Services and the Emails you generate and send through the Services.
You will comply with all applicable anti-corruption and anti- bribery laws, as may become applicable from time-to-time under these TOS (“Anti-corruption Laws”) and ensure that You, your employees, officer, directors and affiliates also conform to the same. You will not do any act in contravention of the Anti-corruption Laws which would in any manner be detrimental to Our interest. In the event You breach any Anti-corruption Laws, We shall have the right to immediately terminate the Services, without notice and take such action as is available under law.
Your use of the Services must follow all applicable guidelines established by Netcore Cloud.
The guidelines below are example of practices that may violate this Policy when generating or sending Emails through the Services:
- Using non-permission-based email lists:
- lists in which each recipient has not explicitly granted permission to receive Emails from You by affirmatively opting-in to receive those Emails
- Using harvested, purchased, or rented email lists.
- Sending email on behalf of a purchased or rented email list.
- Using third-party email addresses, domain names, or mail servers.
- Sending Emails to non-specific, role or common distribution list email addresses (e.g., [email protected] or [email protected]).
- Sending Emails that result in an unacceptable number of spam or UCE complaints (even if the Emails themselves are not actually spam or UCE).
- Failing to include a working “unsubscribe” link in each Email and to comply with any request from a recipient to be removed from your mailing list within 10 days of receipt of the request, or within the number of days cited by local legislative requirements.
- Failing to include in each Email your valid physical mailing address or a link to that information.
- Any action which directly or indirectly results in any of our IP space being listed on any abuse database (i.e., Spamhaus);
- Disguising the origin or subject matter of any Email or falsifying or manipulating the originating email address, subject line, headers, or transmission path information for any Email.
- Including “junk mail,” “chain letters,” “pyramid schemes,” incentives (e.g., coupons, discounts, awards, or other incentives).
- Introducing intentionally, knowingly or recklessly, any virus or other contaminating code into the Services;
Offensive Content – You may not publish, transmit or store on or via the Services any content or links to any content that Netcore Cloud reasonably believes:
- Constitutes, depicts, fosters, promotes or relates in any manner to child pornography, bestiality, non-consensual sex acts, or otherwise unlawfully exploits persons under 18 years of age;
- Publish, transmit or store any content or links to any content that is excessively violent, incites violence, threatens violence, contains harassing content or hate speech, creates a risk to a person’s safety or health, or public safety or health, compromises national security or interferes with an investigation by law enforcement;
- Would reasonably be considered defamatory, malicious, fraudulent, morally repugnant or violates a person’s privacy.
- Any action that is otherwise illegal or solicits conduct that is illegal under laws applicable to you or to Netcore Cloud.
In addition, Netcore cloud has determined that certain types of mail generate higher than normal abuse and complaints. In order to protect the reputation of our network and to maintain the high deliverability rates for all of our customers, we are unable to provide service to organizations in the following industries:
- Pay day loan
- Affiliate marketers
- Multi-Level Marketing
- Penny stocks/pink sheets
- Currency trading/FOREX/Crypto
- Recognized hate groups of any kind
- Email Data Broker or Email List purchasing
- Work from home or make money online opportunities
- Any other generally illegal activities
If you know or suspect any violations of this Policy, please notify Netcore Cloud at [email protected] Netcore Cloud will determine compliance with this Policy in its sole discretion.