Holiday lifestyle company Sterling achieves 13.4% revenue using Netcore Cloud’s Customer Engagement

Challenges:

• Low conversions: Their previous targeting strategy didn’t deliver desired conversion goals

• Low stickiness: Users first transaction and further actions weren’t optimized for retention

• No rebookings: Their existing setup didn’t allow a strong retargeting strategy and existing customers weren’t rebooking post first transaction

Netcore Cloud’s Strategy:

Netcore Cloud’s AI-powered customer engagement helped Sterling by:

• Analyzing their website: Our team analyzed different pages across Sterling’s website for visitors and engagement while also studying demographic data and shopping behavior

• Triggered Journeys: Timely web popups were used to control bounces and increase user engagement which also helped increase conversions.

• Targeted campaigns: Different campaigns for onboarding and capturing abandonments were made by Sterling with Netcore’s help.