Produkterfahrung
Funktionen
Ressourcen
Use Cases
Feedback

Not all user's
feedback is same!

Get contextual real-time feedback from targeted users at specific moments

Get contextual real-time feedback
Dynamic feedback, real-time
Contextual feedback from
right users
Reduce churn by
addressing user inputs

Know the user pulse at the right time and act!

Nudge users toward a
high app rating

The best time to ask users to rate an app is after they receive that variable emotional reward. In other words, the best time to ask is when they're delighted!
Nudge users toward a high app rating
Get right to the source with open text feedback

Get right to the source
with open text feedback

Getting qualitative feedback from users can often be a laborious process. Deploy open text feedback nudge at different moments in the user journey to contextualize the feedback

Inform your merchandise buys
or product roadmap

If purely qualitative feedback is too open-ended, give users a few choices when asking for feedback. For instance, ask users who have come to an e-commerce shop through a marketing sale campaign on what they like about the most recent lookbook
Inform your merchandise buys or product roadmap
Reduce churn by finding friction points via NPS surveys

Reduce churn by finding
friction points via NPS surveys

One way to glean actionable insight from NPS scores is to ground and contextualize them into a fixed variable, like user cohorts

Address low NPS score users by triggering delight

Unfortunately, some users will have a bad experience on an app, whether “warranted” or not. And that's ok! Address low NPS scorers who had a bad experience by triggering an open text feedback nudge or by giving them a discount via a message nudge
Address low NPS score users by triggering delight
Get instant feedback on support

Get instant feedback on support

Avoid using the same NPS surveys across the entirety of the customer interactions and deploy a simple yes/no survey instead

Our customers love feedback!

"CMOs, Growth Hacker und PMs in kundenorientierten Unternehmen jeder Größe und Branche verlassen sich auf Netcore "
Product Experience gradeup
RedBus
My premier League
Produkterfahrung
"
We improved our adoption, conversions numbers and cut down countless developer hours.
Product Experience gradeup-1
Sanjeev Kumar
SVP, Product
Product Experience gradeup-2
Read the full case study
redbus 1
"
We improved our adoption, conversions numbers and cut down countless developer hours.
redbus 2
Phanish Gururaj
SVP, Product
RedBus
Read the full case study
mpl 1
"
We improved our adoption, conversions numbers and cut down countless developer hours.
mpl 2
Sishir Kolli
SVP, Product
My premier League
Read the full case study

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