We are immensely proud to be positioned as a leader and the only platform to be recognized as the Customer’s Choice for Multichannel Marketing Hubs in Gartner Peer Insights’ recently published ‘Voice of the Customer’ report.
Gartner Peer Insights is a free peer-review and rating platform designed for enterprise software and services decision-makers. The reviews go through a strict validation and moderation process in an effort to ensure they are authentic. It defines a “multichannel marketing hub (MMH) as a technology that orchestrates a company’s communications with and offers to customer segments across multiple channels.”
The award recognizes Netcore Cloud’s Customer Engagement platform which is central to our full-stack marketing solution empowering B2C brands to skyrocket their conversions across channels.
Why do customers love Netcore Customer Engagement?
In today’s world where customers engage with multiple mediums of communication, a multichannel marketing platform has become an indispensable tool to increase the reach for potential customers with a consistent brand message. Orchestrating a plethora of customer choices, multi-channel marketing makes decisions easier, reiterates the same message in different ways, and ensures your brand has the top-of-mind recall you are aiming for.
This is where Netcore Cloud stands out. We have been committed to empowering brands worldwide with an AI-powered intelligent marketing platform that delivers omnichannel personalization.
The ‘Voice of the Customer’ report which categorizes platforms based on multiple parameters like Product capabilities, Service and Support, Integration and Deployment and Evaluation, and Contracting has recognized Netcore Cloud for excelling in them.
With an overall rating of 4.6/5 and a 88% willingness to recommend, we are the only platform to win the Customer’s Choice Distinction for MHM this year. While most platforms had good reviews, Netcore Cloud is also the only choice with above average “Overall Rating” and “User Interest and Adoption”.
What do our customers have to say about us?
Our unique method of engaging with our brands has been highlighted as another key reason for this recognition. Netcore Cloud believes in results, and our client-facing teams own the customer’s success and drive it forward regardless of the industry. This coupled with continuous enhancements across our product offerings ensure that our customers have the latest solutions. Our onboarding process has been developed to ensure quick results and measurable success for the best ROI.
Making major strides in the global SaaS domain
With 75% of India’s and 50% of Asia’s email traffic already going through Netcore Cloud, we are in a position to expand globally using our full stack of offerings beyond email. With significant investment in foreign markets, Netcore Cloud expects 40% of the revenue to come from global markets such as the USA, Europe, and Africa through organic growth and acquisitions.
At Netcore Cloud, we believe that AI is the best way for brands to have a constant finger on the pulse of the ever-growing customer demand and expectations. Hence, it is safe to say that AI is not just the future but also the present of marketing. With that in mind, all of our focus goes into creating products and solutions that harness AI to provide intelligent actionable insights to our customers. We have created our own proprietary AI Engine – Raman that has successfully demonstrated multiple wins for our clients.
We have been working towards doubling our talent force, enabling us to fulfill our growth aspirations and further enhancing our product platform. We look forward to expanding into new geographies and empowering our growing customer base with AI-driven marketing.